Business Administrator Apprentice
PSL PIPELINES LTD
County Durham (SR7 7PR)
Closes in 8 days (Friday 5 December 2025 at 11:59pm)
Posted on 26 November 2025
Contents
Summary
PSL Pipelines Ltd are looking to recruit a Business Administrator to join their growing office in Seaham to support other office staff and undertake general office tasks including answering/redirecting telephone calls, managing emails including replying to contractors and suppliers, liaising with reception staff and general administrative tasks.
- Wage
-
£11,778 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday between
9am to 5pm
30 hours a week
- Start date
-
Monday 8 December 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will be working within a small, friendly office environment
MAIN RESPONSIBILITIES
- Support office management and other office staff, to achieve the Company Operations requirements
- Answering and redirecting telephone calls as well as taking messages on behalf of the office
- Answering and redirecting emails to the relevant departments
- Preparation and printing of administrative documents and files including but not limited to quotations, purchase orders, job reports and RAMS
- Fielding enquiries and liaising with external clients
- Assist with creation of weekly work schedules and project planning
- Booking appointments/meetings and scheduling with the appropriate department
- Liaise with the relevant management regarding any problems in achieving the company operation requirements
- Sorting and filing of administrative documents and records as per ISO system
- Taking deliveries from various suppliers and couriers
- Greeting visitors and signing them in
- Any other relevant duties as directed by BSM and/or Management Team
Where you'll work
2 Lighthouse View
Seaham
County Durham
SR7 7PR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY OF SUNDERLAND COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 Workplace Based
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 4-9)
- Maths (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Attention to detail
- Communication Skills
- Communication skills
- Customer care skills
- IT Skills
- Microsoft 365 knowledge
- Organisational skills
- Polite telephone manner
- Presentation skills
- Record management
- Teamwork
Other requirements
You may also be expected to attend trade shows, fairs and events along with other members of the business, travel costs would be covered by the business.
About this employer
PSL Pipelines have over 40 years industry experience to deliver premium pipeline solutions. We prove 24/7 services and consultancy tailored to cater to intricate needs of our clients across the public and private sectors
After this apprenticeship
- Possibility of full time employment upon successful completion of apprenticeship
Ask a question
The contact for this apprenticeship is:
CITY OF SUNDERLAND COLLEGE
The reference code for this apprenticeship is VAC2000000657.
Apply now
Closes in 8 days (Friday 5 December 2025 at 11:59pm)
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