IT Operations Apprentice – The Health Foundation -( Hybrid ) EC4Y 8AP - £23,029– 37.5 hrs/w
THE HEALTH FOUNDATION
LONDON (EC4Y 8AP)
Closes in 8 days (Monday 24 November 2025 at 11:59pm)
Posted on 13 November 2025
Contents
Summary
The IT Operations Apprentice, based on the service desk, will provide basic technical support to Foundation staff, focusing on customer service and assisting with day-to-day IT queries. This role is ideal for someone with strong communication skills, a commitment to delivering outstanding customer service, and a willingness to learn and develop.
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, this is a Hybrid role, working 2-3 days in the office per week.
38 hours a week
- Start date
-
Monday 5 January 2026
- Duration
-
1 year 5 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key responsibilities
- Provide first-line support to end-users, resolving basic IT issues related to operating systems, applications, and hardware, ensuring high levels of customer satisfaction.
- Utilize the Service Desk tool to manage and update support tickets, ensuring all tickets are handled promptly and kept up to date.
- Monitor and maintain compliance with Service Level Agreements, prioritising and escalating issues as necessary to meet SLA requirements.
- Assist in managing user accounts, including creating, modifying, and deleting them as part of the starter/leaver process.
- Help set up and configure end-user devices such as laptops, and mobile devices under supervision.
- Support the management of equipment, consumables, and other supplies, ensuring availability for staff needs.
- Assist in maintaining office technology, including desk setups, meeting rooms, and audio-visual equipment.
- Ensure the inventory of all hardware and software assets, including servers, desktops, laptops, printers, and software licenses are kept up to date.
- Conduct daily checks on equipment and services as required.
- Escalate relevant issues to either internal 3rd line support staff or 3rd parties as required and work with 3rd parties to provide solutions to reported issues.
- Contribute to project work as part of the foundation's overall IT strategy as directed by the leaders within the IMT department.
- Perform other duties to help support the rest of the department, as is reasonably required.
Where you'll work
The Health Foundation
Salisbury Square House
8 Salisbury Square
LONDON
EC4Y 8AP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TECHNICAL PROFESSIONALS LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard.
The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2
Requirements
Essential qualifications
GCSE in:
- English (grade 4 (C))
- Maths (grade 4 (C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Willing to learn
Other requirements
You must meet the following eligibility criteria to apply for the role: Have been a UK/EEA resident for the last 3 years. Hold valid residency status. Have the right to work in the UK.
About this employer
We are an independent charitable foundation committed to bringing about better health and health care for people in the UK. Through giving grants to those working at the front line, to carrying out research and policy analysis, we shine a light on how to make successful change happen that is improving health and health care for the UK population. We believe that every person in the UK should have access to the same standard of health care, irrespective of their background. Through our research, data analysis and policy insights, we are informing individuals and companies across the health and social care system to navigate their way through the current challenges. Our work is centred on the creation, curation and dissemination of health and health care related information and its secure handling and management are critical to protecting our reputation.
After this apprenticeship
This apprenticeship provides structured learning and mentorship, enabling the successful candidate to build a foundation within IT Service Management. On completion, the apprentice will be well-equipped to progress into a permanent 1st Line Service Desk Engineer position or similar IT support role within the organisation.
Ask a question
The contact for this apprenticeship is:
TECHNICAL PROFESSIONALS LIMITED
The reference code for this apprenticeship is VAC2000000572.
Apply now
Closes in 8 days (Monday 24 November 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.