Food & Beverage Apprenticeship (Bar and Front House)
The Eagle Vaults
WORCESTER (WR1 2LZ)
Closes in 3 days (Friday 21 November 2025 at 11:59pm)
Posted on 12 November 2025
Contents
Summary
The course will focus on developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, feels welcomed and looked after.
- Wage
-
£15,704 a year
- Training course
- Food and beverage team member (level 2)
- Hours
-
The Eagle Vaults operates every day of the year including Christmas Day.
We serve Breakfast, Lunch & Dinner. The bar opens every day from midday to 11pm. A working week is 40 hours (with a 20 min break on shifts longer than 6 hours. Food is included.
Shifts to be confirmed.
40 hours a week
- Start date
-
Monday 1 December 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are a small business with a warm customer base that loves to provide great experience to our customers, from our food to our service.
Tasks will include:
- Customer Service
- Communciation skills
- Till operations
- Cash handling
- Health & Safety within the workplace
- Allergen training
- Organisation and cleaniness of the bar and restaurant
Where you'll work
2 FRIAR STREET
WORCESTER
WR1 2LZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEART OF WORCESTERSHIRE COLLEGE
Training course
Food and beverage team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Training schedule
Training will take place onsite at the Eagle Vaults
Requirements
Essential qualifications
GCSE in:
- English (grade 3)
- Maths (grade 3)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Other requirements
Our business serves alcohol which is important to consider as we may need to refuse service to customers and check ID, also customers could be under the influence of alcohol.
About this employer
The Eagle Vaults is a 17th-century pub in the heart of Worcester. Serving Breakfast, Lunch & Dinner!
After this apprenticeship
- Full time employee
- Supervisor role
- Manager role
Ask a question
The contact for this apprenticeship is:
HEART OF WORCESTERSHIRE COLLEGE
The reference code for this apprenticeship is VAC2000000377.
Apply now
Closes in 3 days (Friday 21 November 2025 at 11:59pm)
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