Customer Service Practitioner Apprenticeship

KARMAND CENTRE

WEST YORKSHIRE (BD3 9EP)

Closes on Monday 22 December 2025

Posted on 17 November 2025

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Summary

To assist Community Centre team by providing a committed, proactive support function in all aspects of everyday activity, ensuring the customer’s experience of doing business with our organisation is a positive and memorable one. Greeting and welcoming visitors to the centre, answering and fielding telephone calls, some admin duties.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Thursday, 09:00 - 17:00.

30 hours a week

Start date

Monday 5 January 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Responding to customer requests for product information, price and/or availability via phone, and visitors to the centre
  • Meeting and welcoming visitors to the centre
  • Providing support to the admin and mangement team
  • Acting as the first line of contact for inbound phone calls
  • Providing follow-up and calls with customers querys.  
  • Assist with support for all aspects the Community service provides 
  • Adheres to all local legal, health and safety and compliance requirements, policies and procedures

Where you'll work

BARKEREND ROAD
BRADFORD
WEST YORKSHIRE
BD3 9EP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUNIPER TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English & maths (grade 4 - 9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Patience
  • Physical fitness

Other requirements

Friendly and approachable Good communication skills Numeric, analytical skills Attention to detail and ability to multi-task Good planning, time management and prioritisation of tasks Strong written and spoken English language Willingness to continue to train, to learn, to grow

About this employer

A vibrant and welcoming community centre in the heart of Bradford East with something for everyone. Operating since 1983, the centre has become a valued service deliverer to the local community. We have great facilities and offer a wide range of courses and activities. We provide indoor and outdoor sports, pre-school, elderly care, youth activities. exercise classes, free workshops and community support services. We have a great choice of rooms that you can hire for parties, wedding receptions, meetings, training, sports etc.

After this apprenticeship

  • Full-time permanent employment will be offered to the right candidate

Ask a question

The contact for this apprenticeship is:

JUNIPER TRAINING LIMITED

The reference code for this apprenticeship is VAC2000000278.

Apply now

Closes on Monday 22 December 2025

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