IT Support Apprentice (ProperGeeks Ltd)
PROPERGEEKS LIMITED
WALLASEY (CH45 8NY)
Closes on Friday 19 December 2025
Posted on 11 November 2025
Contents
Summary
We're looking for somebody to join our small team of IT engineers / hardware salespeople based at our Wallasey Village store and workshops. You will ideally be experienced (or self-taught) or somebody with a natural aptitude towards all things IT. We offer full on and off-site training to the right individual.
- Wage
-
£16,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday- Friday
9am- 5pm
Occasional Saturdays
37 hours 30 minutes a week
- Start date
-
Monday 5 January 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role will entail troubleshooting hardware and software issues on Windows and Mac-based personal computers and devices, diagnosing and repairing those issues and communicating with our domestic and business customers in order to maintain our excellent customer service standards and to ensure healthily and on-target margins. The role is customer facing and will also involve sales of our retail hardware stock, computer accessories and printer ink.
Customer service experience is also desirable but most of all, we're looking for somebody competent and professional who can work as part of a small, dedicated team committed to delivering excellent service in everything that we do.
Duties and key responsibilities
- Diagnosing failure with Windows and Mac personal computerised devices
- Selling our range of hardware, software, printer ink and accessories
- Dealing with customers over-the-phone and in person
- Repairing software and hardware issues on Mac and Windows operating systems
- Operating our sales / repair / accounts package to ensure correct system compliance
Where you'll work
49 LEASOWE ROAD
WALLASEY
CH45 8NY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ESTIO TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
More training information
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information.
Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal, and professional standards
- Support the information systems needs for your business
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Problem solving skills
- Team working
- Excellent telephone manner
- Customer facing skills
- Enthusiasm to learn & progress
- Time management skills
- Microsoft Office
Other requirements
• Understanding of data storage, backup and transfer • Understanding of key PC components and how to troubleshoot those, replace those and diagnose issues on those • Ability to communicate well with customers on the phone and in person • Ability to sell or to develop sales skills • Ability to work in a small team and to make contributions to our overall performance standards • Work with a collaborative and friendly team • Gain hands-on experience with a variety of technologies and systems
About this employer
Established in 2008, ProperGeeks is based entirely on the Wirral, and we cover all CH postcodes. We offer a mobile service covering Wirral and Ellesmere Port and a shop-based service from our Leasowe Road store and workshops in Wallasey Village. We also offer a 'Remote Support Desk' facility from our Leasowe Road premises. As well as repairs and support, we retail PC’s, laptops, accessories, ink and peripherals. We have over 30 years experience in repairing computers and laptops and we only employ skilled staff who are competent to handle computer problems, skilfully and quickly. Every aspect of our business is client focused and we have an excellent reputation for great customer service and professionalism.
Company benefits
Free Parking
After this apprenticeship
- The role offers long term security and the opportunity to progress into a permanent position
Ask a question
The contact for this apprenticeship is:
ESTIO TRAINING LIMITED
Raymond Duke
RaymondDuke@bpp.com
01133500333
The reference code for this apprenticeship is VAC2000000192.
Apply now
Closes on Friday 19 December 2025
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