Leisure Team Member L2 Apprentice

GREENWICH LEISURE LTD

Dunston (NE11 9PY)

Closes in 21 days (Saturday 6 December 2025)

Posted on 11 November 2025

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Summary

You will be a permanent member of the Leisure Centre Team carrying out job roles such as General Assistant, Recreation Assistant, Concierge, Swimming Teacher & Fitness Instructor. The job roles that you are rotated for will be dependant on which qualifications you have achieved as well as the needs of the centre

• Wage:

  £0 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  N/A

• Training course: Leisure team member (level 2)
• Hours: TBC at the interview stage.

  39 hours a week

• Start date:

  Monday 15 December 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

If you are interested in starting a career in the leisure industry as a lifeguard, fitness instructor or swimming teacher, this is a great opportunity to achieve qualifications and develop your skills while gaining real world experience. Our people are from the communities we serve and help us make real changes in their local area. Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Gold Award employer. However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.

While learning with GLL your role will include:

• Customer Experience
• Understanding the services and products on offer to assist with customer questions and queries
• Supporting different types of customers with different needs
• Supporting the centre in gaining customer feedback on our products and services including dealing with customer complaints
• Support the centre to deliver swimming lessons where required (qualification dependant)
• Sharing knowledge with customers on the role exercise plays in health and wellbeing
• Conducting customers’ gym inductions and health screening where required (qualifications dependant)
• Planning and delivering exercise sessions to meet customers’ health and fitness goals
• Supporting GLL’s visions and values
• Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager
• Ensure all training and qualification deadlines are met in agreement with your tutor and manger
• Achieve and maintain all necessary qualifications including ongoing CPD training
• Keep up-to-date with trends and developments in the leisure industry
• Having an understanding of GLL and its position in the Health & Fitness Industry
• Understanding the performance of the centre(s) that you are working in and the external and internal factors that can affect performance
• Operations Performance and risk management
• Supporting the centre to open and close the building
• Supervising and lifeguarding customers in swimming pools
• Setting up and taking down different types of equipment for activities such as badminton, exercise classes and 5-a-side football
• Cleaning and maintenance of different areas of the centre
• Demonstrating and living GLL People with Purpose values
• Personally, demonstrates equality, inclusion and diversity in their behaviours and actions

You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete as well as completing the following qualifications throughout the length of your apprenticeship:

• National Pool Lifeguard Qualification (NPLQ)
• L2 Swim Teacher Qualification
• Level 2 Gym Instructor
• Attend all monthly workshops and progress meetings as per your apprenticeship standard
• Fully participates and engages in GLL Management meetings, development programmes and ongoing assessment of performance
• Develops skills through shared learning and peer learning community.
• Discusses own performance, learning and development needs with their line manager, which is reflected in a live personal development plan.
• Keeps abreast of trends and developments within the leisure, health and fitness industry.

As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:
• A Values driven organisation
• Learning & development to support career development
• Good Pension schemes
• Discounted gym membership for you and your partner.
• Industry leading rates of pay
• Opportunity to join the GLL Society and have a say in how we are run plus associated social events

Where you'll work

Dunston Leisure Centre
Dunston
NE11 9PY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SCL EDUCATION & TRAINING LIMITED

Training course

Leisure team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Work in a team to support peers and colleagues to meet the goals of the business.
• Communicate (written, verbal) accurately and effectively and in line with legal requirements. E.g. Information on products and accident reporting procedures.
• Undertake the operational housekeeping of the leisure facility. For example, assembling, dismantling, routine maintenance and storage of equipment. Cleaning tasks. Opening and closing procedures, including evacuation. Safe set up of equipment and activities.
• Monitor customer use of equipment and ensure their safety, intervening as necessary.
• Comply with the legal requirements to ensure the safety, security and well-being of all colleagues and customers within the facility, such as Equality Act, HSE Act, COSHH, RIDDOR, Safeguarding and Protecting Children, Data Protection, BSI and European guidelines relevant to the environment, first aid regulations.
• Use IT including front of house system, social media and digital channels.
• Perform all the duties of a swimming teacher including; delivering swimming lessons that develop water confidence, core aquatic skills, safety and technical skills across a range of participants of different abilities from non swimmer to advanced. Promoting and raising awareness of swimming opportunities. Supervising and leading swimming teachers assistants.
• Perform the duties of a lifeguard including; working as part of a team to provide safe supervision of swimmers and prevent accidents. How to intervien providing rescues and life saving techniques when necessary.
• Perform all of the duties of a gym instructor; including; conducting, gym inductions, client consultations, assessment and review and health screening. Use underpinning knowledge of anatomy, physiology, human movement and biomechanics and applying fitness training techniques. Planning, reviewing and delivering safe and effective gym based exercise programmes with individuals and small groups.
• Plan activity sessions using techniques that are suitable for the participant(s) and their goals.
• Undertake pre-activity screening and health and safety checks when leading group sessions/classes.
• Lead groups using appropriate communication methods and instructing styles and apply suitable group management techniques when instructing participants.

Training schedule

The Apprentice will receive full on the job training from the employer, they will also receive 20% off the job training. The Apprentice will also have access to a full wrap around service with SCL.

Requirements

Essential qualifications

GCSE in:

• Maths (grade 4)
• English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Attention to detail
• Swimming Skills
• Communication skills
• Customer care skills

Other requirements

Please note you will be required to complete a swim test consisting of the below as part of the interview process • Jump/dive into deep water • Swim 50 metres in no more than 60 seconds • Swim 100 metres continuously on front and back in deep water and then tread water for 30 seconds • Surface dive to floor of pool (deepest part) • Climb out of a swimming pool unaided by ladders/steps and where pool design permits

About this employer

As a Charitable Social Enterprise and workers cooperative GLL has grown over the last 30+ years to become the UK’s largest public leisure and libraries operator, managing over 375 facilities across England, Wales and Northern Island. As a staff owned business, we ensure all our people are paid fairly.

After this apprenticeship

The apprentice can progress on to team leader once they have completed their Leisure Team Member L2 qualification.

Ask a question

The contact for this apprenticeship is:

SCL EDUCATION & TRAINING LIMITED

The reference code for this apprenticeship is VAC2000000083.

Apply now

Closes in 21 days (Saturday 6 December 2025)

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