Business Administration Apprenticeship

DRS DAVISON,TOWNSEND.TREWBY LAVENDER,FOOT COOKE & HORTON

DARLINGTON (DL1 5JN)

Closes in 20 days (Monday 1 December 2025 at 11:59pm)

Posted on 11 November 2025

Print

Contents

Summary

We are seeking an enthusiastic individual to join our busy and friendly Business Administration Apprentice at Clifton Court Medical Practise.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

£7.55 an hour

Training course
Business administrator (level 3)
Hours
Monday - Friday 7 hours a day (exact hours to be confirmed)

37 hours a week

Start date

Wednesday 10 December 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

·       Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

·       Greeting patients politely and ensuring the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction

·       Deal with all general enquiries, explain procedures and make new and follow-up appointments

·       Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

·       Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed

·       Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery

·       Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to the Duty Doctor

·       Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually

·       Enter patient information on to the computer as required

Where you'll work

CLIFTON COURT MEDICAL PRACTICE
VICTORIA ROAD
DARLINGTON
DL1 5JN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ITEC NORTH EAST LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Level 3 Business Administrator Apprenticeship Standard which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

  • IT
  • Record and document production
  • Decision making
  • Interpersonal skills
  • Communication
  • Quality
  • Planning and organisation
  • Project management
  • Relevant regulation
  • Policies
  • External environment factor

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Creative
  • Initiative

Other requirements

Employer suggested entry requirement Minimum of 4 GCSE’s grade 3/D or higher Grade 4/C or equivalent in either Maths or English

About this employer

Clifton Court Medical Practice is one of the leading GP practice in Darlington.

https://www.cliftoncourtmedicalpractice.nhs.uk/ (opens in new tab)

After this apprenticeship

Possibility of a full-time position upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

ITEC NORTH EAST LIMITED

The reference code for this apprenticeship is VAC2000000079.

Apply now

Closes in 20 days (Monday 1 December 2025 at 11:59pm)

Sign in with your GOV.UK One Login to apply.