Apprentice Level 3 Financial Services Administrator
Q Finance
Durham (DH7 8XL)
Closes in 8 days (Tuesday 25 November 2025)
Posted on 11 November 2025
Contents
Summary
As a Financial Services Administrator Apprentice you will gain valuable hands on experience on a fast paced environment whilst studying towards completing your Financial Services Administration Level 3 qualification. This is a great opportunity to kick start your career within the financial services industry with a supportive team.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Financial services administrator (level 3)
- Hours
-
Monday to Friday 9:00am to 5:30pm.
40 hours a week
- Start date
-
Monday 1 December 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answering the telephone in timely manner. Taking messages and handling calls professionally.
- To provide an efficient and effective administration support function to the sales and operations team.
- Handling sensitive and confidential information, including data entry.
- Phone operation dealing with telephone enquiries both inbound and outbound in a professional manner.
- Maintain and update manual and computerised records/management information systems
- Undertake word processing tasks.
- File/store/record data and information in line with procedures.
- Administering and processing enquiries, referrals, and other requests in line with procedures.
- Use of various IT systems. Including good knowledge of the Microsoft Office suite
- Working flexibly as part of a team.
- Organising and supporting various events and meetings etc.
- Speaking to customers to obtain personal information for their finance application
- Loading on customer information onto our CRM/proposal system
- Being able to quote customer’s finance options and using sales techniques to get the deal
- Negotiate with customer’s / dealers in order to win over the deal
- Time Management – being able to prioritise tasks and complete them in a timely manner
- Being able to build relationships with our dealers and customers
Where you'll work
Alexander House, 6 Whitfield Court
St. Johns Road, Meadowfield Industrial Estate
Durham
DH7 8XL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SKILLS NORTH EAST LIMITED
Training course
Financial services administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Apply professional standards and best practice to support positive outcomes for stakeholders, in accordance with legal, regulatory, and ethical rules and principles.
- Deliver customer service to internal and or external stakeholders that meets their requirements, considering service level agreements, and ethical and financial regulations, such as Treating Customers Fairly (TCF) principles, Know Your Customer (KYC), and identifying and supporting vulnerable customers.
- Collaborate with and support financial services teams with planned and ad-hoc tasks or projects.
- Identify potential risks and align tasks with company guidelines to effectively mitigate risks, escalating where appropriate.
- Escalate issues where appropriate in line with organisational policies, procedures, and legal and regulatory requirements.
- Use digital systems and processes to meet business and customer needs, considering financial services regulatory and governance requirements.
- Handle data safely and securely and share information in compliance with data protection legislation and organisational policy.
- Develop and maintain collaborative and positive relationships with key stakeholders, ensuring a clear understanding of their individual expectations and needs.
- Select and use appropriate communication methods for the audience and circumstances, and convey technical and non-technical information to stakeholders, adapting as needed and in compliance with relevant policies, guidelines, and legislation.
- Use available tools and technique to research, collate, analyse, and present data relevant to their role and audience.
- Plan, organise and prioritise own tasks, managing time and resources effectively.
- Identify opportunities for continuous improvement and recommend solutions to improve processes.
- Apply current and developing sustainable principles and techniques relative to role.
- Participate in training and development activities related to their role, and stay up to date with relevant legal, regulatory, and other changes affecting the industry.
- Work in line with organisational equity, diversity, and inclusion policies.
- Apply professional standards and best practice to support positive outcomes for stakeholders, in accordance with legal, regulatory, and ethical rules and principles.
- Deliver customer service to internal and or external stakeholders that meets their requirements, considering service level agreements, and ethical and financial regulations, such as Treating Customers Fairly (TCF) principles, Know Your Customer (KYC), and identifying and supporting vulnerable customers.
- Collaborate with and support financial services teams with planned and ad-hoc tasks or projects.
- Identify potential risks and align tasks with company guidelines to effectively mitigate risks, escalating where appropriate.
- Escalate issues where appropriate in line with organisational policies, procedures, and legal and regulatory requirements.
- Use digital systems and processes to meet business and customer needs, considering financial services regulatory and governance requirements.
- Handle data safely and securely and share information in compliance with data protection legislation and organisational policy.
- Develop and maintain collaborative and positive relationships with key stakeholders, ensuring a clear understanding of their individual expectations and needs.
- Select and use appropriate communication methods for the audience and circumstances, and convey technical and non-technical information to stakeholders, adapting as needed and in compliance with relevant policies, guidelines, and legislation.
- Use available tools and technique to research, collate, analyse, and present data relevant to their role and audience.
- Plan, organise and prioritise own tasks, managing time and resources effectively.
- Identify opportunities for continuous improvement and recommend solutions to improve processes.
- Apply current and developing sustainable principles and techniques relative to role.
- Participate in training and development activities related to their role, and stay up to date with relevant legal, regulatory, and other changes affecting the industry.
- Work in line with organisational equity, diversity, and inclusion policies.
Training schedule
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Team working
- Initiative
- Time management
- A can do attitude
- Microsoft packages
Other requirements
Driving Licence and car is preferred Work well with others Experience in data input is desired but not essential Experience in working within an office environment is desired
About this employer
Welcome to Q Finance! The UK's fastest growing motor finance broker. Established in 2013, multi award winning, good, poor and bad credit specialists. UK's most extensive panel of funders for car and commercial vehicles.
After this apprenticeship
At the end of completion there will be the opportunity to grow within the company.
Ask a question
The contact for this apprenticeship is:
SKILLS NORTH EAST LIMITED
The reference code for this apprenticeship is VAC2000000060.
Apply now
Closes in 8 days (Tuesday 25 November 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.