Business Support Administrator Apprentice
JAM-PAN LEARNING LIMITED
Manchester (M3 3HF)
Closes in 20 days (Monday 1 December 2025 at 11:59pm)
Posted on 11 November 2025
Contents
Summary
Join a dynamic Technology Solutions team that blends deep knowledge with creative problem-solving. Gain hands-on experience in platform optimisation, integrations, and user experience while learning from experts who make tech magic happen!
- Wage
-
£18,200 a year
Check minimum wage rates (opens in new tab)
"We operate a non contractual profit related bosnus scheme. Benefits include: Pension, Healthcare (after 6m), Holiday buying scheme, Volunteering & Wellness days, Christmas shutdown. Full benefits guide will be supplied. "
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9am to 5pm, shifts.
35 hours a week
- Start date
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Thursday 15 January 2026
- Duration
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1 year 8 months
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an apprentice in our Technology Solutions team, you’ll combine technical tasks, client interaction, and learning. Work on platform checks, content updates, and real projects like custom builds and integrations. Join team huddles, shadow consultants, and develop skills in automation, reporting, and UX design. Gain hands-on experience, expert guidance, and a clear path to progression.
Where you'll work
10th Floor, 3 Hardman Square
Manchester
M3 3HF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MBKB LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
A 100% tailored training and assessment program will be delivered to support you throughout your Apprenticeship, (18 months including endpoint assessment) topics covered include:
- The Organisation
- Value of their skills
- Stakeholders
- Relevant regulation
- Policies
- Business Fundamentals
- Processes
- External environmental factors
- IT
- Record and document production
- Decision making
- Interpersonal Skills
- Communications
- Quality
- Planning and Organisation
- Project management
You may need to complete level 2 Maths and English Functional skills (if you cannot evidence prior grades).
More training information
This apprenticeship is your first step to a clear career path. Gain hands-on experience in platform administration and client support, then progress to roles like Support Analyst and Specialist. With continued development, advance to Technology Solutions Consultant leading projects and advising clients on strategy.
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
Fully remote / from home with occasional business meetings.
About this employer
"Jam Pan is an end-to-end learning services partner dedicated to delivering innovative learning solutions to our clients. With a diverse and remote team we specialise in providing all things L&D from consultation, learning technology solutions and support, learning solutions whether that be design or curation, and access to a global L&D freelance market. We have a strong reputation within the industry and work with some big global clients to support the delivery of their people and digital learning strategies. "
After this apprenticeship
Successful apprentices could go on to work in a number of roles across Jam Pan such as; Technology Support Administrator, Learning Solutions Administrator, Operations Administrator.
Ask a question
The contact for this apprenticeship is:
MBKB LTD
Nicki Bevan
recruit@mbkbgroup.com
The reference code for this apprenticeship is VAC2000000042.
Apply now
Closes in 20 days (Monday 1 December 2025 at 11:59pm)
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