Reception Apprentice
JRB Healthcare – Beechdale Surgery
NOTTINGHAM (NG8 3LF)
Closes in 17 days (Saturday 29 November 2025 at 11:59pm)
Posted on 11 November 2025
Contents
Summary
They'll be provided with training on how to use our systems. On completion of observations/training, the apprentice will begin to answer phones and greet patients at the desk. Staff are never alone in the reception area so there will always be support. We have a friendly consistent team, and we're looking forward to welcoming another addition!
- Wage
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£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Pay is reviewed on a yearly basis in line with the financial year. There is an enhanced rate of pay for hours worked between 18:30- 20:00 and a further enhancement for Saturdays during our extended access.
- Training course
- Customer service practitioner (level 2)
- Hours
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Opening hours are 8:00-18:30 Monday to Friday. Staff have set shift patterns. We are open some evenings/weekends for extended access which is optional. Staff are sometimes required to do overtime which they can either take as paid or time off in lieu
37 hours 30 minutes a week
- Start date
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Monday 15 December 2025
- Duration
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1 year
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Apply practice policies, standards, and guidance. Maintaining confidentiality and the protection of personal and sensitive data.
Communicate effectively with staff members, patients, carers and external services.
· Answering the phones and actioning requests.
· Liaising with the clinical team and other members when needed.
· Complete tasks allocated by management.
· Maintaining and monitoring the appointment system.
· Taking messages and passing on information.
· Filing and scanning paperwork.
Where you'll work
439 BEECHDALE ROAD
NOTTINGHAM
NG8 3LF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACCESS TRAINING (EAST MIDLANDS) LTD
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Level 2 Customer Service Practitioner., including Functional Skills in English and maths if required
Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job
activities and training.
On the job and off the job training will be delivered in the workplace.
Requirements
Essential qualifications
GCSE in:
- English (grade 9 -2)
- Maths (grade 9 -2)
Desirable qualifications
GCSE in:
- English (grade 9-4)
- Maths (grade 9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
Our values are based on trust, openness, honesty and transparency. Our aim is to put you the patient at the heart of everything we do, applying the highest standards of clinical knowledge to our practice. We want to reach every member of our practice population, delivering services that are tailored to the individual’s needs. Our emphasis is on quality and safety, and we share and learn together as a team, respecting and supporting one another in achieving our objectives.
After this apprenticeship
On completion of the apprenticeship there is several learning
opportunities within the practice such as taking on specific admin
tasks to learn new skills. The right candidate could also progress
into a clinical secretary role with extra training
Ask a question
The contact for this apprenticeship is:
ACCESS TRAINING (EAST MIDLANDS) LTD
The reference code for this apprenticeship is VAC2000000031.
Apply now
Closes in 17 days (Saturday 29 November 2025 at 11:59pm)
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