Neighbourhood Service Advisor Apprentice

Gateshead Council

Gateshead (NE8 1HH)

Closes in 8 days (Tuesday 25 November 2025)

Posted on 11 November 2025

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Summary

You will be the first point of contact in responding to enquiries from employees, customers and partner agencies relating to housing and council services. Delivering a customer focused service and provide administrative support as part of the Neighbourhood Services team, working to support tenants to sustain both tenancies and neighbourhoods.

Wage

£14,566 a year

Check minimum wage rates (opens in new tab)

Training course
Housing and property management assistant (level 2)
Hours
Monday - Friday 8.30-5pm

37 hours a week

Start date

Monday 5 January 2026

Duration

1 year 1 month

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  •  first point of contact in responding to enquiries from employees, customers and partner agencies relating to housing and council services.
  • You will deliver a customer focused service and provide administrative support as part of the Neighbourhood Services team, working to support tenants to sustain both tenancies and neighbourhoods. 

Where you'll work

Civic Centre
Regent Street
Gateshead
NE8 1HH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEARNING CURVE GROUP LIMITED

Training course

Housing and property management assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
  • Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
  • Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
  • Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
  • Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
  • Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
  • Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
  • Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
  • Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Training schedule

Training will be online at your workplace. Working towards a Level 2 Housing and property management assistant apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4-9)
  • Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Non judgemental
  • Patience

Other requirements

You will have 5 GCSE’s or equivalent at Grade C/4 or above (including Maths and English) or relevant experience. The role will involve working with ICT therefore computer skills are essential as well as good organisational skills and you should be committed to delivering customer service to a high standard.

About this employer

Local Authority for Gateshead.

http://www.gateshead.gov.uk (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Potential for further apprenticeship or role in the Housing service

Ask a question

The contact for this apprenticeship is:

LEARNING CURVE GROUP LIMITED

The reference code for this apprenticeship is VAC2000000025.

Apply now

Closes in 8 days (Tuesday 25 November 2025)

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