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Customer Service Practitioner Apprentice at QA Hospitals Portsmouth Portsmouth Hospitals Nhs Trust Estates

A fantastic opportunity to work at Queen Alexandra Hospitals. You will participate in ensuring the efficient running of the department and their processes by providing customer service and clerical support. You will also undertake a range of clerical duties in conjunction with other admin staff in the department.

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Closing date: 20 Dec 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    8.30am - 4.30pm. 5 days per week.

    Total hours per week: 37.50

  • Expected duration

    14 months

  • Possible start date

    03 Jan 2023

  • Date posted

    24 May 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Provide administrative & customer support to the Clerical & Admin team including:

Specific Core Functions:

  • To communicate sensitive and confidential information both orally and in writing, to managers, staff and external relationships
  • To take on reception duties, which will include greeting and receiving relatives, answering any queries they may have, telephone queries from relatives, internal telephone queries
  • To respond to all emails, letters and telephone calls
  • To ensure that all filing systems are maintained and up to date
  • To develop improved administrative systems and/or procedures as necessary
  • To ensure that the stock of all literature required is maintained and replenished by informing manager so they can place order
  • To cover the duties of colleagues within department in times of absence or heavy workload and to work as a team member at all times
  • To open and distribute the post on a daily basis
  • To provide day to day support to the administration team

Health & Safety:

  • The post holder must be fully aware of his/her responsibilities towards the Trust’s policies and procedures, especially with regards to health and safety
  • To ensure that the Trust’s health and safety policies are understood and observed and that correct procedure is followed
  • To ensure the appropriate use of equipment and facilities and the environment is maintained in good order
  • To take necessary precautions to safeguard the welfare and safety of themselves, patients, staff and visitors, in accordance with the Health & Safety at Work Act
  • To undertake appropriate health and safety training to support safe working practice including, where appropriate, its management


  • The post holder is required to respect confidentiality of all matters that they learn as a result of their employment with the Trust, including matters relating to other employees and members of the public and patients

Variation Statements:

  • In addition to the above duties, to undertake any other appropriate tasks which may be requested following discussion with the post holder. This job description is subject to regular review and revision in the light of the changing needs of the service

Requirements and prospects

Desired skills

  • Good communication skills, written and oral
  • Good IT skills
  • Numeracy skills
  • Ability to work effectively within a team
  • Typing skills
  • Good interpersonal skills

Personal qualities

  • Ability to act professionally at all times
  • Motivated
  • Calm and objective
  • Approachable
  • Commitment and dedication
  • Tactful
  • Ability to maintain confidentiality

Desired qualifications

  • Good level of maths and English 
  • No specified qualifications

Future prospects

  • If you are successful in applying for an Apprenticeship position and if you continue to demonstrate the right attributes and attitude, there will be opportunities to progress onto the Advanced Level Apprenticeship and then further employment options with Portsmouth Hospital NHS Trust

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW):

About the employer

Portsmouth Hospitals NHS Trust is one of the largest acute hospital trusts in the country. We provide a full range of services to more than 650,000 people across Portsmouth, Southeast Hampshire and West Sussex. Most services are provided at Queen Alexandra Hospital, but we also offer a range of outpatient and diagnostic facilities closer to patients’ homes. We handle around 130,000 Emergency Department admissions a year and have the busiest maternity department on the South Coast. The Trust employs around 7,000 staff and is the largest employer in Portsmouth.


Portsmouth Hospitals Nhs Trust Estates


Queen Alexandra Hospital

Southwick Hill Road



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Training provider


Applications for this apprenticeship are being processed by HTP Training


Craig Teasdale 07786654184

  • Customer service practitioner Level 2 Apprenticeship
  • Functional skills if required

You will be required to undertake an Apprenticeship Standard which will consist of the following component: Knowledge, Skills and Behaviour Modules.

  • Knowing your customers, Organisational Understanding and Communication
  • Regulations and Legislation, Personal Organisation, Dealing with Conflict
  • Roles & Responsibilities, Influencing Skills and Teamworking
  • Customer Experience, Produce and Services

Off the job training will be provided where you will have the time to complete your:

  • Learner portfolio
  • Attend off job training seminars
  • Allocated time for studies
  • Researching
  • Writing up assignments
  • Professional discussions
  • Being mentored, trained and shadowed
  • One to one teaching learning and development
  • Relevant in-house training
  • End Point Assessment Preparation

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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