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Customer Service Practitioner Apprentice Jay Craft Food Machinery Ltd

Your main role will be to assist the office staff with various admin duties. We are a small family run company, from time to time you may also be asked to help with other small tasks within the company.

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Closing date: 22 Jul 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 5.00pm

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    01 Aug 2022

  • Date posted

    16 May 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

As an office apprentice your duties will include: 

  • To answer the phone in a professional and friendly manner
  • All filing
  • To keep clients records in good order
  • To keep all machinery related paperwork up to date
  • Provide support to other members of staff when required this may not always be within the office
  • To respond to emails
  • Provide refreshments when asked
  • To keep the office clean and tidy
  • To uphold client confidentiality always

Requirements and prospects

Desired skills

  • Good IT skills
  • Good communication skills

Personal qualities

  • Willing to learn
  • The ability to work within a team

Desired qualifications

  • GCSE grade C/4 and above or equivalent

Future prospects

  • Potential for permanent full-time employment

Things to consider

  • The National Minimum Wage (NMW) rate for apprentices is £4.81per hour from 01 April 2022
  • This applies to 16–18-year-old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus off the job training
  • We are based in a village with little transport links so a driving licence would be an advantage

About the employer

Jay Craft Food Machinery UK Ltd are providers of Food Processing Machinery to the food industry. This includes the manufacture, refurbishment and servicing of food processing equipment

We are situated in the village of Fincham, Norfolk.


Jay Craft Food Machinery Ltd


Downham Road

King's Lynn

PE33 9HF

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Training provider


Applications for this apprenticeship are being processed by College of West Anglia


Mr Jon Murphy 01366347971

Customer Service Practitioner Level 2 portfolio of evidence of:

  • Knowledge
  • Skills
  • Behaviours

The End Point Assessment (EPA) consists of two distinct assessment methods:

  • Professional discussion supported by portfolio of evidence
  • Knowledge exam

Working towards Functional Skills English and maths at level 1 and 2 if required. This will be one day a week for 6 weeks for each subject with an exam at the end.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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