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Apprentice Patient Navigator Newport Pagnell Medical Centre

We are looking for a well motivated, flexible Apprentice Patient Navigator to join our busy Reception Team who strive to ensure our patients receive the best possible service from the Practice. You will provide a high standard of face to face and telephone care for patients, staff and visitors, whilst always maintaining patient confidentiality.

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Closing date: 07 Jul 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, shifts to be confirmed

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    11 Jul 2022

  • Date posted

    23 May 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Main Duties/Key Tasks

  • Greet patients, doctors and visitors at Reception in a polite and friendly manner
  • Answer the telephone promptly and courteously
  • Make appointments using the computerised appointments system
  • Deal with general enquiries from patients and visitors in a helpful and efficient manner
  • Order repeat medication for patients
  • Support colleagues to maintain an efficient and friendly team atmosphere
  • Photocopying
  • Franking mail and posting
  • Any other duties that may be required

Requirements and prospects

Desired skills

  • Excellent IT skills and knowledge
  • Excellent communication skills

Personal qualities

  • Ability to display discretion and maintain strict confidentiality
  • Ability to listen and follow instructions
  • Ability to use own judgement, resourcefulness and common sense
  • Ability to work without direct supervision and determine own workload priorities
  • Ability to work as part of an integrated multi-skilled team
  • Pleasant and articulate
  • Able to work under pressure
  • A positive attitude

Desired qualifications

A good standard of English and maths.

Future prospects

Committed to undertaking the necessary study and assessment to achieve the level 2.

About the employer

"Our strategic mission is to provide all patients with reliable, accessible, high quality, comprehensive healthcare, continuing to offer extended services and considering opportunities that present themselves in order to improve our care within the constraints of the local health economy"


Newport Pagnell Medical Centre


Queens Avenue

Newport Pagnell

MK16 8QT

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Training provider


Applications for this apprenticeship are being processed by Access Training


Luke Sharp 07478151192

Customer Service Practitioner Level 2 Apprenticeship Standard.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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