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Customer Service Apprentice Utopia Furniture Ltd

Are you currently looking to start a career within Customer Service? Then this apprenticeship opportunity could be for you. You will be hands on and work as part of a dedicated office-based Customer Service team. Supporting colleagues with order processing, responding to emails, and answering the telephones to customers who require assistance.

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Closing date: 21 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Working week: Monday - Friday, Start: 8.30 - Finish: 17.00

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    29 Aug 2022

  • Date posted

    08 May 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Accountable to Sales Office Manager


  • Assist the department with sales order processing
  • Reception duties – phones – welcoming visits to site
  • Administration duties
  • Answering the phones to both internal and external customers
  • Dealing with and responding to all sales and aftersales issues
  • Contacting customers via the phone or e-mail systems
  • Sample requests – collating, franking, and posting out of samples

You may need to carry out any other duties within the business as and when required. This list is not exhaustive and may be changed at any time to include other tasks.  You may also, at times, be expected to cover for other members of the team, and therefore carry out some or all the tasks set in their job description.

Requirements and prospects

Desired skills

Excellent written and verbal communication skills and a positive enthusiastic attitude that demonstrates you are self-motivated and accountable.

The ideal candidate will have the ability to work on their own initiative, manage their own time and priorities and will have the aptitude to be flexible and responsive to allow a wide range of skills to be developed during the apprenticeship program.  

Personal qualities

You will be incredibly keen and a fast learner, have a great willingness to learn and a natural passion for people and problem solving.  Approachability is important, you should have excellent telephone mannerisms and be hungry to create a great impression of yourself and the department.  You should have a full appreciation of the importance of servicing our ‘Internal and External Customers’ and be capable of working on your own as well as with others.

Desired qualifications

Applicant must have GCSE Grade C/4 or above or Functional Skills Level 2 in both maths and English Language.

Future prospects

Career progression opportunities available upon completion of the apprenticeship program.

Things to consider

Eligibility Criteria:
Due to funding requirements, there are specific candidate criteria that apply to this apprenticeship opportunity. For us to offer this vacancy, we must be able to draw down full government funding for the position. As such, candidates aged 16 - 18 will be eligible to apply for this vacancy. You must be willing to undertake training from Dudley College – who will visit you in the workplace re your coursework.

Driving licence would be an advantage, but not essential

Salary and Benefits:

  • 25 days holiday plus Bank Holidays (33 in total)
  • Cash back health plan
  • Life Assurance
  • Group personal pension plan in line with the auto-enrolment scheme

About the employer

We are manufacturers of quality bathroom furniture. Utopia’s full range of bathroom solutions are available at 600 showrooms throughout the UK. 

Utopia is the UK brand leader for complete bathroom solutions, delivering more fitted bathrooms every year than any other UK manufacturer.

We are proud that we design and manufacture our bathroom range in the UK and give a 5 year guarantee on our furniture products.

We have been designing and manufacturing bathroom furniture, bathroom suites, worktops, mirrors and accessories in the UK for almost 30 years and offer these through a network of over 650 selected retailers covering the UK and Ireland.

We also provide a full range of baths, shower screens, lighting, taps and tiles to enhance and complement the overall look and appearance of your bathroom and add that extra special wow factor.

We are a responsible manufacturer and wherever possible our materials come from sustainable sources. We also have an active environmental policy, recycling a high proportion of our waste materials.


Utopia Furniture Ltd


Springvale Avenue


WV14 0QL

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Training provider


Applications for this apprenticeship are being processed by Dudley College of Technology


Julie Perks 01384363314

Customer Services Practitioner Level 2 Standard.

Full training will be provided on an ongoing daily basis and when required. You will be working towards a NVQ qualification. An assessor will be allocated to you to progress/help you through you course. Continual assessment for NVQ’s coupled with assignments/or exams depending on course of study. Time spent training will be part of the agreed contracted hours of the working week.

No college attendance is required, course work will be delivered in the workplace.


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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