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Customer Service & Sales Apprentice with Franks the Flooring Store J AND D CARPETS LTD

We have an exciting opportunity for an enthusiastic individual who has a passion to develop a career in Customer Service to join the North East’s largest independent family run flooring store.

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Closing date: 15 Jul 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Days to be confirmed upon appointment, working hours 9.00 to 17.00, must be able to work Saturdays and Sundays.

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    30 Jul 2022

  • Date posted

    01 Apr 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Duties will include:

  • Deliver excellent customer service to all customers both internal and external
  • Be confident providing good customer service when talking about products with customers
  • Stock taking and warehouse organisation
  • Maintain a presentable store
  • Work alongside warehouse and sale assistants in the store as part of a team
  • Support the promotion of the store using social media

Requirements and prospects

Desired skills

  • Passion for talking to people and build relationships 
  • Reliable and punctual timekeeping skills.
  • Computer literate.
  • Lifting and moving flooring to rotate stock levels.
  • Excellent communication skills.
  • Relationship and rapport building skills.

Personal qualities

  • Positive, proactive attitude and mind set.
  • Very driven, reliable and self-motivated.
  • Self-disciplined.
  • Able to use initiative.
  • Desire to progress in the company.

Desired qualifications

GCSE at grades A*-C/4-9 (or equivalent) in maths and English

Future prospects

Possibility of full time employment on succesful completion of apprenticeship

Things to consider

  • On achievement of set targets an additional bonus will be paid.
  • 5 weeks holiday including bank holidays.

About the employer

Frank’s The Flooring Store is the North East’s largest independent family run flooring store – from carpets to gardens, and luxury vinyl tiles to laminate. We’ve been helping North East families turn their houses into homes for decades.


Over 40,000 rolls of carpet in stock!  Serving the North East for over 25 years!




Unit 2



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Training provider


Applications for this apprenticeship are being processed by Gateshead College


Alexa Lynch

You will work towards the Level 3 Customer Service Specialist Standard with Gateshead College.

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Before you apply

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