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Customer Service Advisor Apprentice TRIMMING SHOP 007 LIMITED

Provide a great customer experience and answers to incoming customer support messages via all phone and digital communication channels such as webchat.

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Closing date: 06 Jun 2022

Apprenticeship summary

  • Weekly wage

    £320.00

  • Working week

    Monday to Friday 8am to 4:30pm

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    20 Jun 2022

  • Date posted

    31 Mar 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001840408

  • Positions

    1 available

  • Process and record customer returns using our in-house software.
  • To Learn how to use the software we use and the process we follow to action and fulfil any customer enquires or solve any customer issues.
  • Completing all required administration tasks and repotting to agreed standards.
  • Supports and works with Management to ensure a best practice process is achieved and maintained. Develop the skills to be able to support the customer regarding new products, services, and sales promotions.
  • Where possible, strive at all time to provide a fantastic customer expedience and increase customer satisfaction.
  • Other adhoc duties.

Requirements and prospects

Desired skills

Comfortable with listening and speaking over the phone to customers.

Confident in being able to build empathy and rapport with new people.

Capable of working with standard digital office and online based applications (eg - MS Office, MS 365, or Google workspace).

Excellent communication skills, both verbal and written.


Self Motivated, problem solver and prioritiser, who's keen to learn the detail of this multi-tasking role.

Can achieve results when working in a fast-paced, team environment as well as individually.

Personal qualities

Clear communication skills, professionalism, adaptability, empathy, patience and willingness to learn.

Desired qualifications

GCSE grade 3/D or above in English and maths are essential

Future prospects

There will be opportunities for progression and a permanent position subject to performance.

Things to consider

Long periods working on the computer.


About the employer

The Trimming Shop is a family-run business that was founded back in 1985.

We are one of the UKs biggest importers, retailers and wholesalers of event décor, haberdashery and sewing supplies and arts & crafts products.

Employer

TRIMMING SHOP 007 LIMITED

Address

Station Approach, Windmill Lane

Waltham Cross

EN8 9AX

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Training

Training provider

HERTFORD REGIONAL COLLEGE

Applications for this apprenticeship are being processed by Hertford Regional College

Contact

The Apprenticeship Team 01992 411572 apprenticeship@hrc.ac.uk

Working towards completing Level 2 Customer Service Practitioner Apprenticeship Standard

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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