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Business Administration Apprentice LUX ELECTRICAL CONTRACTORS LIMITED

To support the Customers and the department with administration duties. To deliver a professional, timely, efficient and friendly service to our customers both internal and external.

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Closing date: 06 Jun 2022

Apprenticeship summary

  • Annual wage

    £13,520.00

  • Working week

    Monday to Friday - 8 hours per day

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    20 Jun 2022

  • Date posted

    31 Mar 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001840398

  • Positions

    1 available

  • To maintain all Customer records and documentation.
  • To maintain online customer records accurately.
  • To provide support and assist where possible in answering and resolving day to day customer queries, including answering the telephone and responding to emails
  • Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line.
  • To comply at all times with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour.
  • Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time.

Requirements and prospects

Desired skills

Teamwork - Actively contributes to the team and strives to improve teams’ effectiveness through personal commitment.

Planning, Organising & Executing - Be able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales.

Customer Awareness - Responsive to the needs of the customer and aims to deliver customer satisfaction.

Personal qualities

Communication - Communicates clearly and concisely, ensuring understanding of all relevant information in all circumstances.

Adaptability - Responsive and open to changing circumstances whilst continually aiming to deliver a high standard of work.

Desired qualifications

Grades A-C (9-4) in Maths and English is essential (or equivalant qualification)

Future prospects

There will be opportunities for progression and a permanent position subject to performance.

Things to consider

Desk based with computer and telephone


About the employer

Lux Electrical Contractors Limited are a company based in Hoddesdon, Hertfordshire that provide electrical maintenance and installation services to London, Home Counties and UK wide local councils either directly or on behalf of an established maintenance company. We also provide direct services to the private sector.

We have an office unit with an integrated electrical parts store on an industrial centre that is situated close to a railway station and main road links. High street shops are a very short drive away.

Employer

LUX ELECTRICAL CONTRACTORS LIMITED

Address

Unit 30

Hoddesdon Industrial Centre, Pindar Road

Hoddesdon

EN11 0FF

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Training

Training provider

HERTFORD REGIONAL COLLEGE

Applications for this apprenticeship are being processed by Hertford Regional College

Contact

The Apprenticeship Team 01992 411572 apprenticeship@hrc.ac.uk

Working towards completing Level 3 Business Administrator Apprenticeship Standard

Apprenticeship standard

Business administrator

Level 3 (A level)


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