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Customer Account Administrator Apprentice Gba Ltd

A full range of administrative duties within a small team who are responsible for managing Key Customer Accounts. Duties will include General administration, organisation, facilitation, diary management and data inputting.

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Closing date: 31 Jan 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, between the hours of 08:00 and 17:30.

    Total hours per week: 39.00

  • Expected duration

    19 months

  • Possible start date

    14 Feb 2022

  • Date posted

    2 days ago

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Responsibilities will include:

  • Help ensure all deliveries are made within the correct time
  • Ensure each load is monitored and updates are sent to the customers
  • To assist with customer/ driver queries in a helpful, timely and professional manner
  • Work within a small team providing smooth handovers to and from other team members
  • General administrative duties to support the efficient and successful delivery of services to the customer base
  • Enter data into computer-based system accurately and ensure all job bookings are handled efficiently using GBA’s internal systems
  • Communicate with customers, drivers and hauliers via email and telephone

Requirements and prospects

Desired skills

  • Computer literate
  • Good communication skills, with a good telephone manner

Personal qualities

  • Polite, professional, dynamic, organised and clean and tidy
  • Able to work as part of a team or on their own
  • Motivated and ambitious

Desired qualifications

5 GCSEs at grades A*-D/9-3 (or equivalent) which must include GCSEs at grades A*-C/9-4 (or equivalent) in English and GCSEs at grades A*-D/9-3 (or equivalent) in maths.

Future prospects

Progression into Customer Account administration and management route.

Things to consider

In order to progress your application, we will require you to complete additional paperwork and complete a BKSB assessment. The information will be sent via email if you meet the entry requirements set by the employer and linked training provider for the vacancy. Please check your junk mail whilst the vacancy is open.

Until we receive the above, we are unable to progress your application so please monitor your emails. 

For more information on the NMW, please visit:

About the employer

GBA Services specialises in delivering time critical logistics worldwide.

Established in 1987 and headquartered in the UK, GBA Services provides time critical, temperature-controlled and high security logistics for clients spanning a wide range of business sectors such as aerospace, pharmaceuticals and automotive. The company maintains a highly adaptive approach, providing tailor-made supply chain solutions to suit customers with specialised needs. In addition, it offers off-the-shelf freight services by air, ocean and road.

GBA Services has dedicated subsidiaries in Poland and Austria, complemented by an extensive European and Worldwide Partner Network. GBA Services is a TAPA TSR2-certified carrier, operates its own fleet including GDP-compliant vehicles, and has access to a total of over 4,000 vehicles via its subsidiaries and European Partner network. It undertakes to provide quotes within 15 minutes of a customer call and can have a vehicle on-site to collect within an hour, anywhere in Europe.

GBA Services is growing rapidly year-on-year and continues to invest in its people, equipment and facilities to underpin its ambitious growth plans. For more information, visit:


Gba Ltd



Moss Lane



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Training provider


Applications for this apprenticeship are being processed by Runshaw College


Kirsty Gregory

Level 3 Business Administrator apprenticeship standard.

Apprenticeship standard

Business administrator

Level 3 (A level)

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