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Level 2 Customer Service Practitioner Apprenticeship VERISURE SERVICES (UK) LIMITED

To work as part of a busy team, making outbound phone calls.

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Closing date: 29 Jul 2022

Apprenticeship summary

  • Annual wage

    £11,000.00

  • Working week

    Monday – Friday, 9am – 6pm.

    Total hours per week: 40.00

  • Expected duration

    13 months

  • Possible start date

    08 Aug 2022

  • Date posted

    04 Oct 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001773918

  • Positions

    1 available

Duties will include:

  • Making outbound telephone calls
  • Coordinating calendars to book appointments
  • Updating information on database after each phone call
  • Communicate with other departments to relay information as necessary

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Strong customer service
  • Good telephone manner

Personal qualities

  • Friendly, personable
  • Ambitious
  • Good team player

Desired qualifications

  • None required 

Future prospects

  • Possibility of a permanent role on successful completion of the apprenticeship

About the employer

We are the number 1 alarm company in Europe and Latin America with more than 3.6 million customers in residential and small businesses.

Employer

VERISURE SERVICES (UK) LIMITED

Address

Q10

Quorum Business Park, Benton Lane

Newcastle Upon Tyne

NE12 8BU

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Training

Training provider

REWARDS TRAINING RECRUITMENT CONSULTANCY LIMITED

Applications for this apprenticeship are being processed by Rewards Training Recruitment Consultancy

Contact

Donna Eyre donna.eyre@rewardstraining.co.uk

  • Level 2 Customer Service Practitioner Standard
  • Functional Skills Qualification in English and maths (Level 2)
  • Functional Skills qualification in Information and Communication Technology (Level 2)
  • Personal Learning & Thinking Skills
  • Employment Rights & Responsibilities

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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