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BMW Aftersales Customer Service (Parts Advisor) Apprenticeship - Vertu BMW York BMW Group Academy

We are currently recruiting for an Aftersales Customer Service (Parts Advisor) Apprentice at Vertu BMW York. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Nov 2021

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shifts TBC.

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    13 Dec 2021

  • Date posted

    22 Sep 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001768360

  • Positions

    1 available

You will be working in a busy BMW/MINI Parts Department.

Parts Advisor specific duties would include:

  • Interaction with both Trade and Retail customers – you will be working with customers on a daily basis both over the phone and face-to-face, to provide them with information and to sell them parts and accessories
  • Stock – this includes stock control and checks, as well as being responsible for ordering parts stock to be delivered at required times
  • Computer Systems – you will work on specialised computer systems, including computerised stock management systems and parts identification programmes
  • Vehicle Service / Sales support – you will support other Departments within the BMW Retailer, including workshop staff, to ensure they function effectively

All Aftersales Customer Service (Parts Advisor) apprentices attend the BMW Group Academy UK in Berkshire for their off-the-job training. The apprenticeship will have a strong focus on the retail environment and the high customer service expectations of BMW & MINI customers, as well as Service Advisor specific training.

The training takes place over a 12-month period at the BMW Group Academy and has been designed to suit both Parts and Service Advisor roles.

During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme.

A BMW representative will also visit on a 12-weekly basis to set performance targets and ensure any development needs are being met.


Requirements and prospects

Desired skills

  • To have good communication and organisational skills
  • To be able to work effectively as part of a team in a busy parts department, as well as having the capability to follow instructions and work individually

Personal qualities

Successful applicants must demonstrate the following:

  • An enthusiasm for excellent customer service
  • To be honest and trustworthy with a willingness to learn
  • To have a positive attitude and work ethic, with high level of professionalism to represent the BMW/MINI brand
  • An interest in the automotive industry

Desired qualifications

Applicants are required to have, or predicted to obtain, GCSE Grade A*-C / 9-4 (or equivalent) in the following subjects:

  • English
  • Maths
  • ICT (or one other subject if candidate did not take ICT)

Future prospects

On successful completion of the apprenticeship, you will be a qualified Parts Advisor. You will also gain a Level 2 Customer Service Practitioner. Following this, there are various opportunities for progression within the Retailer.

Things to consider

Successful applicants must be prepared to travel to the BMW Group Academy in Berkshire to complete their apprenticeship training.

Training is completed in one-week blocks approximately once every two months.

All training costs are covered by the BMW Retailer (travel, accommodation and food).

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

All Motor Vehicle Technician, Genius, Aftersales Customer Service (Parts & Service) and Motorcycle Technician Apprentices will be employed at their local BMW Retailer, and will attend the BMW Group Academy for their training. The BMW Group Academy is based at Wokefield Park near Reading in Berkshire. All Bodyshop Technician (Paint & Panel) Apprentices will be employed at their local BMW Retailer or Bodyshop and will attend our body training facility for their training. The body training facility is located in Milton Keynes.

Employer

BMW Group Academy

Address

Clifton Moor Gate

York

YO30 4WR

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Additional location information

Vertu BMW York was previously known as Cooper York

Training

Training provider

BABCOCK TRAINING LIMITED

Applications for this apprenticeship are being processed by BMW Group Academy

Contact

Mark Sadler 01189 480 449 apprenticerecruitment@bmw.co.uk

While the programme will focus around customer service skills, also embedded within the seven weeks training will include the current certification training courses for the Parts Advisor role. Additional technical and product awareness training will also be included.

Qualifications to be achieved:

  • Level 2 Customer Service Practitioner
  • Parts Advisor Certification
  • Functional Skills in maths and English if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

All applications are to be done through the BMW Apprenticeship website. The apply online link button can be found at the bottom of the page. Candidates will only be contacted if they meet the initial criteria for the BMW/MINI programme.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Nov 2021