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Business Administration Apprentice IWFM

To support the Customers and the department with administration duties. To deliver a professional, timely, efficient and friendly service to our customers both internal and external.

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Closing date: 02 Nov 2021

Apprenticeship summary

  • Weekly wage

    £323.00

  • Working week

    Monday to Friday 9:00 to 17:15

    Total hours per week: 36.25

  • Expected duration

    18 months

  • Possible start date

    16 Nov 2021

  • Date posted

    21 Sep 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001768055

  • Positions

    1 available

  • To maintain all Customer records and documentation.
  • To maintain online customer records accurately.
  • To help with production and collation of reports for Head of Customer Relations.
  • To provide support and assist where possible in answering and resolving day to day customer queries, including opening the post, answering the telephone and responding to emails
  • Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line.
  • To comply at all times with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour.
  • Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time.

Requirements and prospects

Desired skills

Teamwork - Actively contributes to the team and strives to improve teams’ effectiveness through personal commitment.

Planning, Organising & Executing - Be able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales.

Customer Awareness - Responsive to the needs of the customer and aims to deliver customer satisfaction.

Personal qualities

Communication - Communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances.

Adaptability - Responsive and open to changing circumstances whilst continually aiming to deliver a high standard of work.

Desired qualifications

Grades A-C (9-4) in Maths and English is essential

Future prospects

There will be opportunities for progression and a permanent position subject to performance.

Things to consider

Working remotely requires an element of self-discipline and good planning skills to enable you to prioritise and meet the outputs of work activities.

Some travel and attendance to IWFM’s office will be required (max. three times per month)

The department works a flexible work schedule


About the employer

The Institute of Workplace and Facilities Management (IWFM) is the body for workplace and facilities professionals. We exist to promote excellence among a worldwide membership community of around 14,000 and to demonstrate the value and contribution of workplace and facilities management more widely. The IWFM was established in 2018. It builds on the proud heritage of 25 years of the British Institute of Facilities Management.

Employer

IWFM

Address

1st Floor South Carrington House

Number One Building

The Causeway

Bishop's Stortford

CM23 2ER

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Training

Training provider

HERTFORD REGIONAL COLLEGE

Applications for this apprenticeship are being processed by Hertford Regional College

Contact

The Apprenticeship Team 01992 411572 apprenticeship@hrc.ac.uk

Working towards completing level 3 Business Administrator Apprenticeship Standard

Apprenticeship standard

Business administrator

Level 3 (A level)


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