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Apprentice Service Receptionist Top Gear Car Sales Servicing Mot & Tyre Centre

Top Gear Services are an MOT testing and Service repair centre in Mountsorrel. They are looking for a Apprentice Service Receptionist to join their friendly team. The role will be responsible to meet and greet customers, answer the phone and take messages, and deal with any other customer queries. Ideal candidates will be outgoing and confident.

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Closing date: 10 Dec 2021

Apprenticeship summary

  • Weekly wage

    £200.00

  • Working week

    Monday - Friday 8.30am - 5.30pm 1 hour lunch

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    04 Jan 2022

  • Date posted

    09 Sep 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001764057

  • Positions

    1 available

The role will be based on the Reception, and will be the first point of contact for visitors either on site or over the phone.

Main duties will involve:

  • To meet and greet customers
  • Answer the phone and take messages
  • Complete a computer diary and book in customers
  • Create job sheets and sales invoices
  • Ordering parts with suppliers
  • Taking payment for invoices via cash or card machine
  • Any other duties required by management team

Requirements and prospects

Desired skills

  • Good telephone manner
  • Excellent communication skills
  • Good computer skills

Personal qualities

  • Friendly
  • Outgoing
  • Likes working with people
  • Honest
  • Reliable 
  • Punctual

Desired qualifications

GCSE (or equivalent) Grade C/4 or above in maths and English is essential.

Future prospects

Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.

Things to consider

Loughborough College has the right to close this vacancy before the end date.


About the employer

At Top Gear, we are proud to be considered Manual Gearbox Specialists and have over 50 years' worth of experience working with gearboxes within our team, thanks to us joining forces with B&L Gearboxes many years ago.

Employer

Top Gear Car Sales Servicing Mot & Tyre Centre

Address

78-80

Leicester Road

Loughborough

LE12 7AN

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Training

Training provider

LOUGHBOROUGH COLLEGE

Applications for this apprenticeship are being processed by Loughborough College

Contact

Apprenticeship Team 01509 517 151 apprenticeships@loucoll.ac.uk

Qualification

  • L2 Apprenticeship Standard in Customer Service Practitioner
  • Functional Skills Level 2 in English and maths (if required)

End-Point Assessment (EPA)

  • Apprentice showcase
  • Practical observation
  • Professional discussion underpinned by portfolio

Delivery Method

  • Online portfolio to update with learning and development completed onsite
  • Diarised visits from dedicated Trainer/Assessor
  • Attendance to Loughborough College for Functional Skills (if required)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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