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Acts as a liaison between customer and insurer, expertly selling Just Travel Product(s) to meet their demands and needs. Provides first class service by answering any questions the customer might have about our General Insurance and related products.

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Closing date: 10 Nov 2021

Apprenticeship summary

  • Weekly wage

    £161.25 - £193.00

  • Working week

    9.00am - 5.00pm Monday to Friday. Additional evening and weekend working may be required in the future.

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    17 Nov 2021

  • Date posted

    09 Sep 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Reporting to the Call Centre Manager:

  • Ensuring all calls are dealt with in line with Service Level Agreements
  • Providing quality customer service, including interacting with customers, answering insurance enquiries and effectively identifying customer complaints
  • Understand how to make insurance products appeal to consumers based on the environment and current trends
  • Participate in team meetings to ensure adherence to best practices and continuing expectations
  • Develop and adheres to their own personal objectives and targets within agreed timescales

The job holder must accept and partake in priority training necessary to ensure they have full awareness of FCA rules in relation to all aspects of the role.

Requirements and prospects

Desired skills

  • Self motivated
  • Team player
  • Strong interpersonal skills
  • Strong communication skills
  • Time management skills

Personal qualities

  • Results orientated
  • Preferable if the candidate can demonstrate/research basic knowledge of our Organisation/Industry

Desired qualifications

  • 5 GCSE's at C/4 or above, including Maths and English (or the equivalent). 

Future prospects

  • Progression with the employer.

Things to consider

  • 20 days holiday plus bank holidays PLUS an additional day off during the week of your birthday
  • Staff pension
  • Long service awards (e.g., increases in holiday allowance)
  • JTC Staff Reward App
  • Free Worldwide Travel Insurance
  • An independent Insurance Intermediary established for over 20 years
  • Opportunity for staff to continue personal development with Industry recognised qualifications
  • Winner of Insurance Choice Awards 2017 - Best Travel Insurance Provider
  • Finalist in North East Business Awards 2018 - Apprenticeship Award

About the employer

Operating from our Call Centre in Sunderland city centre, we are a leading provider of specialist travel insurance for people of all ages, including those with pre-existing medical conditions. We also work in partnership with travel agents, tour operators’ charities and health organisations offering travel insurance solutions for their customers.   




Victoria House

Toward Road



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Training provider


Applications for this apprenticeship are being processed by BABINGTON BUSINESS COLLEGE LIMITED


Jamie Dobson

  • Level 2 - Financial services customer adviser
  • Functionals Skills if required 

Apprenticeship standard

Financial services customer adviser

Level 2 (GCSE)

Before you apply

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