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Business Administration Apprentice Associated Lead Mills Ltd

To support the Customers and the department with administration duties. To deliver a professional, timely, efficient and friendly service to our customers both internal and external.

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Closing date: 22 Sep 2021

Apprenticeship summary

  • Weekly wage

    £268.80

  • Working week

    Monday to Thursday 8:30am to 5:30pm, Friday 8:30am to 5:00pm. Shifts TBC.

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    06 Oct 2021

  • Date posted

    26 Aug 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001757524

  • Positions

    1 available

Duties:

  • To maintain all Customer records and documentation
  • To support other departments daily in administrative duties
  • To maintain online customer records accurately
  • To help with production and collation of reports for Head of Sales
  • To provide support and assist where possible in answering and resolving day to day customer queries, including opening the post, answering the telephone and responding to emails
  • Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line
  • To comply at all times with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour
  • Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time

Requirements and prospects

Desired skills

  • Teamwork skills - actively contributes to the team and strives to improve teams’ effectiveness through personal commitment
  • Planning, Organising & Executing - Be able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales
  • Customer Awareness - Responsive to the needs of the customer and aims to deliver customer satisfaction

Personal qualities

  • Communication - Communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances
  • Adaptability - Responsive and open to changing circumstances whilst continually aiming to deliver a high standard of work

Desired qualifications

  • GCSE Grades A*-C (9-4) or equivalent in maths and English is essential

Future prospects

  • There will be opportunities for progression and a permanent position subject to performance

Things to consider

  • Some travel may be required in future and a driving licence is a bonus but not essential
  • Long periods on the computer
  • Occasionally some early starts
  • The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

About the employer

Producer and distributor of roofing products to the UK market.  We are part of a larger group with manufacturing based in South Wales and distribution in Hoddesdon.  The role is based in Hoddesdon

Employer

Associated Lead Mills Ltd

Address

Unit B

Bingley Road

Hoddesdon

EN11 0NX

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Training

Training provider

HERTFORD REGIONAL COLLEGE

Applications for this apprenticeship are being processed by Hertford Regional College

Contact

The Apprenticeship Team 01992 411572 apprenticeship@hrc.ac.uk

  • Level 3 Business Administrator Apprenticeship Standard

Apprenticeship standard

Business administrator

Level 3 (A level)


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