Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Business Administration Apprentice KM ECO LTD

To support the Customers and the department with administration duties. To deliver a professional, timely, efficient and friendly service to our customers both internal and external.

Sign in to apply

Closing date: 04 Oct 2021

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 8am to 5pm. Shifts TBC.

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    18 Oct 2021

  • Date posted

    24 Aug 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available


  • To assist with customer service calls to all sites on a daily basis
  • Book in and arrange transport for all containers
  • Keep the daily transactions sheet up to date
  • To maintain all Customer records and documentation
  • Download from portals and request tickets
  • To assist with daily, weekly and monthly reports
  • To provide support and assist where possible in answering and resolving day to day customer queries, including opening the post, answering the telephone and responding to emails
  • Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line
  • To comply at all times with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour
  • Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time

Requirements and prospects

Desired skills

  • Teamwork - Actively contributes to the team and strives to improve teams’ effectiveness through personal commitment
  • Planning, Organising & Executing - Be able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales
  • Customer Awareness - Responsive to the needs of the customer and aims to deliver customer satisfaction

Personal qualities

  • Communication - Communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances
  • Adaptability - Responsive and open to changing circumstances whilst continually aiming to deliver a high standard of work

Desired qualifications

  • GCSE Grades A*-C (9-4) (or equivalent) in maths and English is essential

Future prospects

  • There will be opportunities for progression and a permanent position subject to performance

Things to consider

  • All work is done on computers so computer literacy is a must.  We currently don’t require weekend working but there may be a case of being on standby on a Saturday morning
  • Day starts at 8am and finishes at 5pm with an 1 hour lunch break
  • The Apprenticeship National Minimum Wage guide (ANMW):

About the employer

At KM Eco we manage waste for construction sites. We provide many services: providing a skip to remove waste, advising which skip would be best so materials can be separated out for recycling purposes. Provide customers reports based on their % of recycling versus recuse/upcycling. We also participated and support community engagement days. 

All the customers sites are based around the whole of the UK but our offices are in Hertford. We are a small friendly team.  This is a fast paced environment where accuracy to 100% is required.





Railway Place, The Maltings


SG13 7JT

You must have JavaScript enabled to view a map of the location


Training provider


Applications for this apprenticeship are being processed by Hertford Regional College


The Apprenticeship Team 01992 411572

  • Working towards completing Level 3 Business Administrator Apprenticeship Standard

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.