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Business Administration Apprentice Nail Harmony Essex Limited

To support the Customers and the department with administration duties. To deliver a professional, timely, efficient and friendly service to our customers both internal and external.

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Closing date: 16 Dec 2021

Apprenticeship summary

  • Weekly wage

    £210.00

  • Working week

    Monday to Friday, 9am to 5pm. Shifts TBC.

    Total hours per week: 35.00

  • Expected duration

    18 months

  • Possible start date

    07 Jan 2022

  • Date posted

    18 Aug 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001753954

  • Positions

    1 available

Duties:

  • To take orders by means of the telephone
  • Process orders that come in via the website
  • Process order payments
  • Pick, pack and despatch orders
  • To provide support and assist where possible in answering and resolving day to day customer queries, including opening the post, answering the telephone and responding to emails
  • Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from management where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line
  • To comply at all times with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour
  • Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time

Requirements and prospects

Desired skills

  • Teamwork - Actively contributes to the team and strives to improve teams’ effectiveness through personal commitment
  • Planning, Organising & Executing - Be able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales
  • Customer Awareness - Responsive to the needs of the customer and aims to deliver customer satisfaction

Personal qualities

  • Communication - Communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances
  • Adaptability - Responsive and open to changing circumstances whilst continually aiming to deliver a high standard of work

Desired qualifications

  • GCSE Grades A*-C (9-4) (or equivalent) in maths and English is essential

Future prospects

  • There will be opportunities for progression and a permanent position subject to performance

Things to consider

  • The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

About the employer

Working from a small unit, the company is responsible mainly for the distribution of nail and beauty products amongst other things.

We are a small team consisting of 2 company directors so any additional members of the team will be working very closely with the directors and involved in key aspects of running the business.

Employer

Nail Harmony Essex Limited

Address

3

Colesdale

Potters Bar

EN6 4LQ

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Training

Training provider

HERTFORD REGIONAL COLLEGE

Applications for this apprenticeship are being processed by Hertford Regional College

Contact

The Apprenticeship Team 01992 411572 apprenticeship@hrc.ac.uk

  • Level 3 Business Administrator Apprenticeship Standard

Apprenticeship standard

Business administrator

Level 3 (A level)


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