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Customer Service Apprentice Choice Healthcare 24 Ltd

This is an excellent opportunity for the right candidate to undertake a Customer Service Practitioner apprenticeship.

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Closing date: 13 Aug 2021

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    9.00am - 5.00pm Monday - Friday

    Total hours per week: 40.00

  • Expected duration

    52 weeks

  • Possible start date

    16 Aug 2021

  • Date posted

    3 days ago

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001741461

  • Positions

    2 available

Apprentice Customer service practitioner required for a busy healthcare recruitment company based in Aintree.

All training will be given in house and candidates will work towards a nationally recognised qualification.

Will be trained up to do all aspects of the role. Will be trained up in the following:

  • Making / taking telephone calls
  • Computer inputting
  • Dealing with customers and clients
  • Checking clients details using a company database
  • Filing
  • photocopying
  • E-mailing

Requirements and prospects

Desired skills

  • Must have a nice telephone voice
  • Smart and presentable
  • Good work ethic
  • Communication skills 

Personal qualities

  • Well mannered

Desired qualifications

No formal qualifications are required but must have basic literacy and numeracy skills.

Future prospects

Once qualified at Level 2 candidates can progress onto Level 3 B.A or Team leader/supervision Level 3 qualification.

Things to consider

Will be speaking to customers/clients most of the day.


About the employer

A major healthcare recruitment company located in Aintree.

Employer

Choice Healthcare 24 Ltd

Address

Office 1d

C/O Big Padlock

Liverpool

L9 7BD

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Training

Training provider

TRAINING PLUS (MERSEYSIDE) LIMITED

Applications for this apprenticeship are being processed by Training Plus Merseyside

Contact

Tracy Galvin 0151 7096000

All aspects of the customer service standard, training will consist of on the job training and via a local training provider. This will include the following:

  • Computer applications
  • Using a database
  • Communicating effectively with customers and clients
  • Using the telephone to make and take calls
  • Filing
  • Photocopying

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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