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Receptionist Apprentice Cityskyline Management Ltd

This role is based within a high- quality serviced office mainly on reception. The role will involve meeting and greeting visitors, answering phones, mail handling, kitchen duties, preparing show offices and meeting rooms, dealing with incoming sales enquiries, message taking and assisting the in-house clients when needed.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Aug 2021

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday - 9am - 5.30pm.

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    06 Sep 2021

  • Date posted

    22 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Based primarily at Epsom business centre, focusing on the company’s key objectives of providing high quality customer service and maximisation of revenue by exceeding clients expectation and cross selling services such as meeting rooms and IT. Help ensure the business centre run efficiently in line with company policies and procedures. Work with the centre and management team to achieve personal and business goals in line with performance indicators set on a weekly basis.

Your main duties will include:

  • Responsibility for reception and front of house
  • Create high quality first impression to clients and visitors to the business centre clients (both internal and external)
  • Efficient and timely management of all centre activities required
  • Responsible for ensuring a consistent delivery of service at the highest quality of efficiency and professionalism at all times
  • Close working relationship with centre clients and management team
  • Responsibility for centres over all presentation to high standards at all times
  • Pro-active and effective client relationships wherever possible
  • Professional, friendly and mature business acumen at all times

Requirements and prospects

Desired skills

  • High level communication
  • Well organised
  • Good time management
  • Can work well with pressure as required

Personal qualities

  • Excellent social skills
  • Presentable
  • Polite and friendly and reliable

Desired qualifications

Ideally you will have GCSEs A*-C/9-4 maths and English or equivalent.  

However, the College would consider applicants with grade D/3 (or equivalent) in these areas with the expectation that the successful candidate would have to complete functional skills level 2 within the first year of the apprenticeship.

Future prospects

City skyline is a small company with 2 centres and 5 staff. The roles are mainly sales or operations. The serviced office sector has expanded steadily over the past 10 years however the pandemic has increased demand further to meet the need for flexibility. The sectors now offers a wide variety of career opportunities across the UK.

Things to consider

It is essential that you are reliable and able to start work on time ready to meet and greet clients and visitors when they arrive. There are many different tasks that can come up at short notice and is vital that you can prioritise your time and always be polite and professional.

About the employer

City Skyline is a private company that was set up in 2006 as a consultancy specialising in the serviced office sector. In 2009 it took on the operation of Global House in Epsom and New Malden opened in 2015. We have also run centres in Sutton and London west end. We pride ourselves on offering excellent customer service in a professional environment


Cityskyline Management Ltd


Cityskyline Management Ltd, Global House, Ashley Avenue


KT18 5AD

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Training provider


Applications for this apprenticeship are being processed by SOUTH THAMES COLLEGES GROUP


Rebecca Dalton

  • Level 2 Customer Service Practitioner Apprenticeship Standard

The candidate will work alongside 2 other members of the team who have many years of experience within the serviced office sector. 

You will also attend South Thames College for your off the job training.

The Customer Service Standard will enable apprentices to deliver high quality products and services to customers of their organisation. The course will cover understanding the different needs of customers and managing their expectations. The apprentice will also understand their organisation's core values, policies and procedures including any complaints processes and digital media policies.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

If you are interested in applying for this vacancy then please click on the 'Apply Now' link and complete our Application Form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Aug 2021