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Customer Service Apprenticeship KNIGHTS CARE LIMITED

We are pleased to offer another fantastic apprenticeship opportunity, joining our Administration and Community Services team. The successful candidate will receive excellent personalised training and all the support and development necessary to help them really achieve, and potentially establish a new long-term career.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Aug 2022

Apprenticeship summary

  • Wage

    Competitive salary

  • Working week

    5 days out of 7, on a rota basis, will include weekends and occasional evening work. Working time will include off-the-job training. Days and shifts to be confirmed.

    Total hours per week: 35.00

  • Expected duration

    18 months

  • Possible start date

    05 Sep 2022

  • Date posted

    24 May 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Main areas of work:

  • Reception management, including incoming calls and meeting, greeting visitors in person
  • Forming and maintaining excellent relationships with people at all levels – residents and their families, staff colleagues, visiting professionals, local community etc.
  • Administration and personnel/financial management
  • Handling the admission enquiry process from receipt and brochure dispatch, to show round and contract signing
  • Marketing and PR including representing the home in the community and at various local events
  • Assisting to maintain the home’s excellent and extensive social media and online presence
  • Other project management and tasks as appropriate – no two days are ever the same!

Requirements and prospects

Desired skills

  • Good communication skills

Personal qualities

Friendly and fun, good personality and sense of humour, approachable and reassuring, trustworthy and honest, dedicated with attention to detail, able to prioritise and organise own work load, reliable and committed, hungry to learn and adapt to changing and new challenges, able to use own initiative and respond sensitively and calmly in pressure situations, keen to spot opportunities and seize them – NOT a clock watcher!  You should be compassionate and able to work in a busy, rewarding, environment. 

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in maths and English.

There is the possibility of studying towards functional skills qualifications as part of your apprenticeship. 

Future prospects

Excellent potential for permanent work upon successful completion of your apprenticeship. 

Things to consider

Some weekend and occasional evening work will be required

This role comes with fun, friendship, respect and amazing ‘highs’, but also some tough and emotionally draining days as well…this is the key worker ‘front line’!

About the employer

A company offering residential nursing and palliative care at the heart of the community in Leek for 25 years. Always striving for exceptional care to residents and their families and loved ones.

Operating a care and nursing home in Leek - Abbey Court team members are developed and supported, greatly valued, and inspired to develop long rewarding relationships.  Full training is given - we develop our people both professionally and personally. Excellent opportunities for promotion and progression at any age.

Jobs here can be emotionally demanding as well as mentally and sometimes physically challenging, but they are not only a great entry to a long term professional career - they also offer you the chance to really help someone and even changes someone’s life every single day you go to work - how many can say that?




Buxton Road


ST13 6NF

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Training provider


Applications for this apprenticeship are being processed by University Of Derby


Kath Ferns 0800 0740099

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please apply through Buxton & Leek College.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Aug 2022