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Level 3 Customer Service Specialist Apprenticeship KOHLAN LTD

The candidates will work with our front of house team who will teach them how to use CRM softwares Phorest, Treatwell, Fresha.

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Closing date: 05 Aug 2021

Apprenticeship summary

  • Weekly wage

    £184.80 to £356.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    5 days per week. Shifts TBC.

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    12 Aug 2021

  • Date posted

    06 May 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001708189

  • Positions

    1 available

The candidates will work with our front of house team who will teach them how to use CRM softwares Phorest, Treatwell, Fresha. 

They will be trained in basic knowledge of our treatments and products so they have the knowledge to answer clients over the phone or email and or in person. They will be taught how to manage a diary, how to manage and label stock, what essential consultation and consent forms need to be signed by clients, how to welcome and great clients and how to upsell and cross sell. They will learn how to open and close the clinic and how to check up and follow up with clients during and after treatments. They will learn everything about customer service and how to manage difficult situations. They will also ensure that the venue is at the highest quality at all times. 

  • Basic knowledge of all salon treatments & products
  • Manage the booking diary 
  • Answering the telephone and responding to client's enquiries
  • Manage and label stock 
  • Ensure the Salon is kept at the highest quality at all times 

Requirements and prospects

Desired skills

  • Basic knowledge of Microsoft 
  • Excellent communication skills 
  • A superb level of Customer Service
  • Ability to handle high pressured situations
  • Microsoft office

Personal qualities

  • Hardworking 
  • Reliable & trustworthy
  • Outgoing & positive energy
  • Willing to learn and progress
  • Able to use their initiative 
  • Previous experience in a Customer facing role is desirable

Desired qualifications

GCSE A*-C / 9-4 in English and maths (or equivalent).

Future prospects

The qualifications and experience gained on this Apprenticeship will allow you to apply for further roles within this sector.


About the employer

Salon Savant is a luxury Clinic & Spa based in Kings Cross offering an array of treatments.

An experienced team of aestheticians, beauticians and massage therapists working together with cosmetic doctors and nutrition specialists to deliver a holistic 5-star service

Employer

KOHLAN LTD

Address

108-110

Judd Street

London

WC1H 9PX

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Training

Training provider

Skills for Growth

Applications for this apprenticeship are being processed by Skills For Growth

Contact

Sophie Carpenter +442039544965 sophie.carpenter@lsec.ac.uk

  • Level 3 Customer Service Specialist Apprenticeship Standard

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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