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Customer Service Apprentice HOPE VALLEY LIMITED

To provide additional support to our growing customer service team. This includes dealing with a variety of customer queries, by phone and e-mail. Ensuring customer orders are processed quickly and efficiently. Maintaining stock systems. Managing the companies eBay account and assisting with the company TikTok account.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Aug 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Hours will be flexible between 8am and 5pm Monday to Friday. Working hours will include off the job training, such as college attendance.

    Total hours per week: 35.00

  • Expected duration

    18 months

  • Possible start date

    05 Sep 2022

  • Date posted

    06 May 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

1. Dealing with various queries by phone. For example:

  • General product enquiries
  • Customer order enquiries
  • New customer orders
  • Liaising with suppliers and couriers
  • Managing the office voicemail and ensuring messages are followed through in a timely manner.

2. Responding to various queries by e-mail:

  • Customer order enquiries
  • Supplier queries
  • General product enquiries

3. Managing customer orders within our main eBay account:

  • Cross-referencing orders between eBay and our back-office system
  • Ensuring all tracking numbers are entered.
  • Ensuring eBay orders are dispatched as quickly as possible and that customers are well informed of any issues or delays.
  • Responding to all eBay messages promptly

4. Input ideas for social media

  • Aid with the use of TikTok including generating and uploading videos
  • Having new and fresh ideas

Opportunity to work within the store and shows.

Requirements and prospects

Desired skills

  • A good level of IT skills; previous use of Microsoft applications would be an advantage.
  • Adaptability to a fast-paced environment.
  • Ability to manage own workload and prioritise work to meet the demands of the role.
  • To be confident when speaking to customers by phone and in person.
  • Excellent spoken and written English.

Personal qualities

  • To be able to work within a team, polite, organised and reliable.
  • To be open-minded in how a job role can differ.

Desired qualifications

Ideally maths & English GCSE 4/C or above. 

You may be able to study equivalent qualifications as part of your apprenticeship, dependant on personal circumstances if you have not already achieved the above. 

Future prospects

There is good potential for permanent employment on successful completion of your apprenticeship.

Things to consider

Transport links to the area are limited. The nearest bus stop train station is about 20/25 minutes walk away – please carefully consider how you will get to work each day.

About the employer

Established in 2002 Hope Valley is a family run business specialising in everything for Horse and Rider. We pride ourselves on delivering quality brands at great value to our customers, whether in-store, at Show or here Online. Brands like Horseware, Shires, Ariat, Pikeur, Tredstep, Schockemohle, Mark Todd, Charles Owen, Joules, Musto and many many more. Most of our staff are keen Equestrians themselves and as a result understand the products that we sell. This expert knowledge and commitment to customer service is key to what we offer as an Online equestrian retailer.




Rockhead House

Staden Lane


SK17 9RZ

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Training provider


Applications for this apprenticeship are being processed by University Of Derby


Kath Ferns 0800 0740099

Customer Service Practitioner Level 2

Maths & English if required. 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please apply through Buxton & Leek College.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Aug 2022