IT SUPPORT APPRENTICE
The Oakdale Centre
Leeds (LS18 4RJ)
Closes in 30 days (Thursday 11 December 2025 at 11:59pm)
Posted on 11 November 2025
Contents
Summary
The role is a great introduction to the IT Industry. The team that the person will join is responsible for the smooth running of Oakdale’s IT Services. Delivering IT support and assisting with technological innovations and projects. The below responsibilities are what an apprentice at Oakdale can expect to be involved in.
- Wage
-
£14,722.50 a year
Check minimum wage rates (opens in new tab)
14,722.50 – £16,770.00 DOE
- Training course
- Information communications technician (level 3)
- Hours
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Monday to Friday, 9.00am to 5.00pm.
37 hours 30 minutes a week
- Start date
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Saturday 20 December 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role is a great introduction to the IT Industry. The team that the person will join is responsible for the smooth running of Oakdale’s IT Services. Delivering IT support and assisting with technological innovations and projects. The below responsibilities are what an apprentice at Oakdale can expect to be involved in:
- End User IT support
- Onboarding / Offboarding colleagues
- Asset & Stock Management
- Proactive Device Monitoring and Resolution
- Documentation / Process management
- Assisting with Infrastructure projects
About you (Technical Experience):
- Computer Literacy
- Experience helping others with IT related problems - desired (not required)
About you:
- Proactive approach to your workload
- Willingness to learn and adapt to new technologies
- Friendly, warm and welcoming
- A team player with a “one team” mentality
- Accuracy with time management and attention to detail
Requirements:
- 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- Full UK driving licence (desired)
What we offer:
- Opportunity to work in a friendly, supportive, and growing organisation making a real difference to people’s lives
- 21 days annual leave + bank holidays (pro-rata)
- Enhanced occupational sick pay
- Competitive pension contribution
- Cycle to work and tech schemes
- Technology benefit scheme – laptops, mobiles, appliances & more
- Fully funded flu vaccinations
- Employee discounts and wellbeing support
- Agile and flexible working from day one
- Ongoing CPD and professional development
Where you'll work
Grove Manse
Town Street, Horsforth
Leeds
LS18 4RJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUST IT TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Information Communication Technician Level 3 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills. Your training will include gaining a Level 3 Information Communication qualification.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C and above)
- Math (grade 4/C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
About this employer
Oakdale was established nearly twenty-five years ago and is highly regarded as a professional therapy provider. We are a not-for-profit community-based organisation and our team is united by a commitment to provide flexible, bespoke, evidence-based, and high-quality clinical services to meet the particular needs of each of our clients as well as the requirements of commissioners for an appropriate, collaborative, value-for-money service. The Oakdale Group provides a wide range of specialist assessments, including for autism, ADHD, and developmental trauma. Oakdale also provides a wide range of psychological therapies for children, young people, and adults. Many of our services are commissioned by the NHS, Local Authorities, and schools, and include services for NHS staff. Others are accessed by members of the public who pay for them privately, through medical insurance, or through our charitable arm.
After this apprenticeship
Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level Apprenticeship Programme.
Just IT have already helped over 1000 people start their tech and digital careers with an apprenticeship.
Ask a question
The contact for this apprenticeship is:
JUST IT TRAINING LIMITED
The reference code for this apprenticeship is VAC1000350738.
Apply now
Closes in 30 days (Thursday 11 December 2025 at 11:59pm)
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