Software Support Engineer Apprentice (Clocking Systems)

CLOCKING SYSTEMS LTD

LEEDS (LS18 5BS)

Closes in 31 days (Friday 12 December 2025 at 11:59pm)

Posted on 11 November 2025

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Summary

Due to continued growth we have a great opportunity for a Software Support Technician to join our team. This role involves minimising service disruption by providing support and maintenance of cloud-based services, and Windows Desktop Application based services, supporting systems through the ownership and resolution of Tickets.

Wage

£16,000 a year

Check minimum wage rates (opens in new tab)

Salary: £16,000 - £18,000

Training course
Information communications technician (level 3)
Hours
Monday to Friday. Shifts to be confirmed.

37 hours 30 minutes a week

Start date

Monday 5 January 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Respond to logged and escalated tickets including the acceptance and investigation through to work around or resolution, always keeping the customer informed of progress.
  • Investigate, analyse and problem solve problems using SQL and other diagnostic tools and methodologies.
  • Conduct root cause analysis on identified problems and investigate potential permanent fixes.
  • Provide input to knowledge base documentation based on support ticket trends and issues.
  • Make recommendations for best practice changes.
  • Carrying out remote software installations, system upgrades and training remotely.

Where you'll work

201 BROADGATE LANE
HORSFORTH
LEEDS
LS18 5BS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ESTIO TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English and Maths (grade (9-4 or equivalent))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Analytical skills
  • Team working
  • Troubleshooting skills
  • Diagnostic skills
  • Strong customer service ethos
  • Able to work on own initiative
  • Written communication skills
  • Able to work tight deadlines

Other requirements

• Some experience with SQL (Desired but not essential) • Some experience in an Application Support or IT Support based role (Desired)

About this employer

The UK’s Leading Time & Attendance Specialists with Over 50,000 Satisfied Customers. At Clocking Systems, we blend a tradition of excellence in customer service with cutting-edge technology. We have pioneered a unique collection of employee time management products and exclusively represent some of the world's top manufacturers.

Company benefits

• Hybrid working with 2 days per week work from home (on completion of training and probation) • Alternate half working day on Fridays

After this apprenticeship

The opportunity may offer a permanent role upon completion of the apprenticeship depending on performance and availability.

Ask a question

The contact for this apprenticeship is:

ESTIO TRAINING LIMITED

Sean Hove

SeanHove@bpp.com

01133500333

The reference code for this apprenticeship is VAC1000350734.

Apply now

Closes in 31 days (Friday 12 December 2025 at 11:59pm)

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