Business Administration apprentice at Warley Supermarket
Warley Supermarket
Smethwick (B66 4DL)
Closes in 14 days (Tuesday 25 November 2025 at 11:59pm)
Posted on 11 November 2025
Contents
Summary
Do you want to build your administration skills within a retail and wholesale environment? if, yes..then this is the ideal opportunity to grow. This apprenticeship offers the opportunity for a individual to build their record keeping, data management, admin finance, customer service and communication skills.
- Wage
-
£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday- Friday 9.30am-5.30pm with a 1 hour lunch.
35 hours a week
- Start date
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Tuesday 16 December 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Supporting a small office team located within a retail head office store
- Completing a range of administration tasks
- Responding to online and face to face enquiries
- In putting sales orders on to in house computer systems
- Handling incoming calls with a friendly and professional approach
- Maintaining accurate data records and cleansing data where needed
- Updating and processing of sales orders
- Keeping weekly and monthly spend records up to date
- Sending accurate letters and emails to customers
- Processing and chasing invoices
- Arranging meetings for colleagues and management
- Adhering to Data Protection processes and legislation
Where you'll work
365-367 Bearwood Road
Smethwick
B66 4DL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SANDWELL COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Working towards a Level 3 Business Administrator apprenticeship standard.
Requirements
Essential qualifications
GCSE in:
- English (grade Grade A*-C/9-4/L2 equivalent)
- Maths (grade Grade A*-C/9-4/L2 equivalent)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Logical
- Team working
Other requirements
Be willing to possibly travel to other locations in the area for meetings.
About this employer
Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.
After this apprenticeship
On successful completion of the Business Admin Level 3 qualification, there will be possible opportunities for progression within the company as a qualified member of staff.
Ask a question
The contact for this apprenticeship is:
Warley Supermarket
Kam Kaur
kam1_kaur@Sandwell.gov.uk
The reference code for this apprenticeship is VAC1000350728.
Apply now
Closes in 14 days (Tuesday 25 November 2025 at 11:59pm)
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