Operations Admin Assistant Apprentice
TTS SUPPORT LIMITED
North Lincolnshire (DN15 8XE)
Closes in 27 days (Monday 8 December 2025 at 11:59pm)
Posted on 10 November 2025
Contents
Summary
TTS Support Ltd have an opportunity for a Business Admin Apprentice to work in their Operations team. This is an excellent opportunity for someone who would like a varied role.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday 9am - 5pm
37 hours 30 minutes a week
- Start date
-
Thursday 18 December 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answering and diverting phone calls
- Sending regular status updates to customers
- Chasing paperwork from engineers
- Sending compliance paperwork to customers
- Assisting accounts in customer portals
- Raising jobs in the system and allocating to an engineer
- Obtaining start up numbers from customer/authorisation for work to commence
- Other general queries, filing paperwork, updating spreadsheets and other documents
Where you'll work
4a Bessemer 4a Bessemer Way
Sawcliffe Industrial Estate
Scunthorpe
North Lincolnshire
DN15 8XE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MCARTHUR DEAN TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administration Level 3 Apprenticeship Standard:
- Level 2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)
- Whilst in the workplace, apprentices will also receive any additional training support and guidance required from their dedicated tutor
- Attending weekly classes to achieve the standard Level 3 Business Administration qualification
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
About this employer
Originally founded as TTS of Louth back in 2010, TTS has remained a family run business for over 10 years. Growing from 1 van in Louth, to a Nationwide vehicle repair agent for many big names including; Culina, DSV, DFDS, Royal Mail, EV Cargo & Amazon UK. Our coverage now ranges from Newcastle to Southampton and our managed assets reached over 30,000 on record in 2023. Through generations of Balderson's, mechanical engineering has been passed down the line from father to son for many years, holding the original skill, value & expertise at its core which is reflected in the work we do today. With these making up the core of TTS Support, its no wonder the huge corporate names we work with choose TTS to keep their vehicles movin
After this apprenticeship
The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
MCARTHUR DEAN TRAINING LIMITED
Julie Curtis
julie@mcarthurdean.co.uk
01482 210093
The reference code for this apprenticeship is VAC1000350610.
Apply now
Closes in 27 days (Monday 8 December 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.