Apprentice Care Co-Ordinator

Sheringham Medical Practice

NORFOLK (NR26 8RT)

Closes on Friday 19 December 2025

Posted on 10 November 2025

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Summary

An exciting opportunity to start and develop a career in a busy GP practice, while working at Sheringham Medical Practice, training to provide a key support role as a member of our Care Co-Ordinator Team.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
The working hours will be between the practice opening hours of the following: Monday - 8am - 8pm Tuesday - 8am - 6:30pm Wednesday - 7am - 6:30pm Thursday - 8am - 6:30pm Friday - 8am - 6:30pm with the occasional Sat morning.

37 hours a week

Start date

Monday 22 December 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will work within the practice team to provide an efficient service to our patients, doctors and nursing teams.

The tasks will include Care Co-Ordinator duties and other administrative responsibilities. The work will involve use of telephones, computerised systems including appointments, messages, filing and general surgery assistance. The Care Co-Ordinator is the first point of contact for patients and the general public so it is essential that they present a professional and caring image of the practice and maintain strict confidentiality at all times. This is a very responsible role. The post holder may be required to perform duties other than those given in the job description. The particular duties and responsibilities may vary from time to time without changing the general character of the duties or the level of responsibility entailed. 

Where you'll work

THE HEALTH CENTRE
CROMER ROAD
SHERINGHAM
NORFOLK
NR26 8RT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

POULTEC TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Sheringham Medical Practice is a successful forward thinking Training Practice with a list size of 9400 patients. We have a friendly team of 6 GPs, 3 Nurse Practitioners, 4 Practice Nurses, 2 Health Care Assistants, 3 Healthcare support workers , 1 Nurse Associate, 1 Learning disability Nurse and 1 phlebotomist and 20 Administration Assistants. We operate using Systemone clinical software.

http://www.sheringhammedical.nhs.uk (opens in new tab)

After this apprenticeship

It is intended that providing you successfully complete your apprenticeship - you will become a permanent member of staff. 

Ask a question

The contact for this apprenticeship is:

POULTEC TRAINING LIMITED

The reference code for this apprenticeship is VAC1000350546.

Apply now

Closes on Friday 19 December 2025

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