Independant Living Advisor Apprentice
THE DISABILITY SYNDICATE
Derby (DE24 8BX)
Closes in 13 days (Monday 24 November 2025 at 11:59pm)
Posted on 10 November 2025
Contents
Summary
To advise and support disabled people from all communities putting the Support Plans in action through the Direct Payments scheme, thus facilitating independent living opportunities in Derby.
- Wage
-
£16,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
37 hours weekly between Mon-Fri. Evening and weekend work will be necessary occasionally.
37 hours a week
- Start date
-
Monday 1 December 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Create Support Plans ensuring they are personalised to the individual
- Prepare costings for Support Plans ensuring all costs have been taken into account
- Support with locating activities/Services and other items as listed in the Support Plans
- Assist with recruitment procedures including advertising, interviewing, employment contracts, payroll, disciplinary procedures and other related matters as requested by service users
- Document levels of support provided to individuals for the creation of accurate invoices
- Liaise with team members to ensure that the referral service operates smoothly
- Processing of referrals and adding to database/CRM
- Work closely with Social Workers ensuring that any difficulties or concerns are passed on
- Support service users with any day-to-day queries
- Ensure that all service users are aware of their obligations as employers and accountability for the financial management of the Direct Payment
- Promote Direct Payments and the service offered to those that may be eligible
- Work closely with other colleagues, ensuring that service users are able to take advantage of other internal services available
- Create and manage case files, ensuring they are accurately kept up to date
- Provide regular reports and any statistical information as requested
- Attend training courses as identified by line management
- Observe and implement all company policies and procedures
- Complete Home Visits
- Learn the process of The Blue Sky Social Care Card, and signpost anyone who may find it helpful
- Use Social Media platforms to reach out to individuals and push our Services
Where you'll work
12 Pride Point Drive
Pride Park
Derby
DE24 8BX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EMA TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training will be provided by EMA Training to cover the content required to gain your Business Administration Level 3 qualification, which will help start your career and give you an insight into the business' processes and procedures.
Through a combination of online and in-person visits to the workplace, you will be supported by your trainer/mentor to cover the required content for the business administration level 3 apprenticeship programme.
You will be assessed during your end point assessment through a knowledge test, project presentation and professional discussion.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Creative
- Non judgemental
- Adaptable
- Enthusiastic
- Drivers Licence
- Knowledge of the community
Other requirements
Drivers Licence. Understanding of different disabilities.
About this employer
The Disability Syndicate is a social enterprise delivering expert services to the social care, disability, and charity sectors. We are home to a number of services allowing individuals to live more independently and better the community.
https://disabilitysyndicate.com/ (opens in new tab)
Company benefits
• Flexible working options • City centre office location with good transport links • Free On-Site Parking • 28 days annual leave, extra 1 day added per year • Blue Sky Social Card Staff Discount Scheme Access
After this apprenticeship
Opportunity for a full-time position within the team upon completion of the apprenticeship programme
Ask a question
The contact for this apprenticeship is:
EMA TRAINING LIMITED
apply@ematraining.co.uk
The reference code for this apprenticeship is VAC1000350536.
Apply now
Closes in 13 days (Monday 24 November 2025 at 11:59pm)
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