Apprentice Customer Service Practitioner

The FloorStore

LEEDS (LS9 0AR)

Closes in 19 days (Saturday 29 November 2025 at 11:59pm)

Posted on 10 November 2025

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Summary

Floorstore group are looking for an apprentice to join the team at head office located near Pontefract Lane, Leeds. Floorstore are a Leeds based family owned flooring company with multiple retail outlets, online business and trade arm that have been a leader in the flooring space since 1961.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm.

37 hours a week

Start date

Wednesday 10 December 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key tasks include:

  • Processing orders via the Company system as they come in
  • Responsible for logging, keying, tracking stock
  • Identify and reduce unallocated stock
  • Type any correspondence including letters
  • Liaising with fitters, site contacts, sales teams and customer service
  • Arranging fitting appointments and work with live fitting diary
  • Assist with booking in on computer system and warehouse deliveries
  • Assist with the Central Distribution transfers and allocations of stock to customer orders
  • Point of contact for incoming calls
  • Ensure completion notes are received on time and properly documented with completed forms from fitters for invoice purposes

The role will provide the candidate with the below additional learning:

  • Opportunity to work off plans from scaled drawings
  • Gaining knowledge on flooring products and understanding floor fitting procedures
  • Learning Health & Safety procedures

Where you'll work

UNIT 2
ORION WAY
LEEDS
LS9 0AR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LUMINATE EDUCATION GROUP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • You will attend Leeds City College for monthly masterclasses

Requirements

Essential qualifications

GCSE in:

  • English (grade 9-4)
  • Maths (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Driving Licence

Other requirements

Due to the location and the requirement for site visits drivers license will be essential to this role.

About this employer

Floorstore group are located near Pontefract Lane, Leeds. Floorstore are a Leeds based family owned flooring company with multiple retail outlets, online business and trade arm that have been a leader in the flooring space since 1961.

After this apprenticeship

  • Full time permanent role on successful completion of apprenticeship, subject to performance

Ask a question

The contact for this apprenticeship is:

LUMINATE EDUCATION GROUP

The reference code for this apprenticeship is VAC1000350490.

Apply now

Closes in 19 days (Saturday 29 November 2025 at 11:59pm)

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