Apprentice Regulatory Compliance Officer
Dudley Metropolitan Borough Council
West Midlands (DY1 1HF)
Closes in 16 days (Thursday 27 November 2025)
Posted on 10 November 2025
Contents
Summary
We are offering an exciting opportunity to begin your career in housing enforcement and regulation through our earn-while-you-learn apprenticeship programme. This role combines practical, hands-on experience with academic study, leading to a fully funded Level 4 Regulatory Compliance Officer qualification.
- Wage
-
£26,403 a year
- Training course
- Regulatory compliance officer (level 4)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
37 hours a week
- Start date
-
Thursday 1 January 2026
- Duration
-
2 years 3 months
- Positions available
-
5
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To undertake supervised work-based learning in the Private Sector Housing service area
- To attend and pass the Level 4 Regulatory Compliance Officer apprenticeship course with CSA Learning from January 2026 to March 2028
- To manage own case load
- To assist other officers in their duties
- To attend appropriate training courses as required
- Assist with investigations and enforcement relating to Private Sector Housing
- Undertake property inspections, surveys, and assessments under supervision
- Draft correspondence, legal notices, and schedules of work
- Maintain accurate records and case files using relevant IT systems
- Support the team including phone/email handling
Where you'll work
The Council House
Priory Road
Dudley
West Midlands
DY1 1HF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CSA (SERVICES) LTD
Training course
Regulatory compliance officer (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work within legal and regulatory frameworks and the organisation's policies and procedures.
- Make informed assessments of the risk of a business or individual’s non-compliance.
- Use outcomes of risk assessment to guide decisions, activities and targeting of resources.
- Make proportionate and risk-based intervention choices to ensure compliance is achieved.
- Collect evidence and data related to non-compliance using available techniques, for example investigations, audits, inspections.
- Take actions to deal with non-compliance using proportionate interventions.
- Monitor progress made by businesses and individuals against assessed risks.
- Assess products and services, including any associated internal controls to ensure they meet legal, regulatory and organisational requirements.
- Use and analyse data, making decisions about the relevance, quality and accuracy to inform evidence-based and objective risk assessments.
- Take a systematic approach to data curation and apply data quality controls to ensure the correct use of data-driven findings.
- Identify patterns and trends in compliance issues.
- Promote the importance of compliance and their organisation’s role in supporting compliance.
- Build and maintain good working relationships with stakeholders and tailor their approach to the needs and circumstances of those they interact with.
- Communicate with stakeholders including businesses, individuals and regulators.
- Use digital technologies to manage, share and store information and to communicate with others.
- Follow and apply equity, diversity and inclusion rules and procedures when making evidence-based decisions and interacting with stakeholders.
- Use workload management techniques to plan, organise and prioritise own tasks and manage time effectively.
- Work within legal and regulatory frameworks and the organisation's policies and procedures.
- Make informed assessments of the risk of a business or individual’s non-compliance.
- Use outcomes of risk assessment to guide decisions, activities and targeting of resources.
- Make proportionate and risk-based intervention choices to ensure compliance is achieved.
- Collect evidence and data related to non-compliance using available techniques, for example investigations, audits, inspections.
- Take actions to deal with non-compliance using proportionate interventions.
- Monitor progress made by businesses and individuals against assessed risks.
- Assess products and services, including any associated internal controls to ensure they meet legal, regulatory and organisational requirements.
- Use and analyse data, making decisions about the relevance, quality and accuracy to inform evidence-based and objective risk assessments.
- Take a systematic approach to data curation and apply data quality controls to ensure the correct use of data-driven findings.
- Identify patterns and trends in compliance issues.
- Promote the importance of compliance and their organisation’s role in supporting compliance.
- Build and maintain good working relationships with stakeholders and tailor their approach to the needs and circumstances of those they interact with.
- Communicate with stakeholders including businesses, individuals and regulators.
- Use digital technologies to manage, share and store information and to communicate with others.
- Follow and apply equity, diversity and inclusion rules and procedures when making evidence-based decisions and interacting with stakeholders.
- Use workload management techniques to plan, organise and prioritise own tasks and manage time effectively.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade C or Level 4 Equivalent)
- Maths (grade grade 4 equivalent or above)
A Level in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
A full driving licence and access to a vehicle, as travel across the borough is required.
About this employer
It’s an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve. At Dudley Council we have a ‘one council’ ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities. We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of ‘Forge a Future for all’ www.dudleyboroughvision2030.org.uk We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves. In joining a local authority that serves 320,000 residents you will become an integral part of a council that: • is ready to embrace change, providing an environment in which you will be encouraged to make your mark • is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services • has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people • wants borough residents to have their say through our community forums • dedicates time to meaningful consultation and listen to the views of our residents • is working with the community to encourage active involvement of our residents We want to leave a legacy of a better future for the borough that reflects Dudley borough’s potential and harnesses the ambitions of the people we serve. For more information see our Council Plan www.dudley.gov.uk/council-community/plan-policies-and-strategies/council-plan, Dudley Borough Vision for 2030, Forging a Future for All www.dudleyboroughvision2030.org.uk and key information about the borough and its communities at All about Dudley Borough www.allaboutdudley.info
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- To have a career as Regulatory Compliance Officer in housing enforcement and regulation
Ask a question
The contact for this apprenticeship is:
Dudley Metropolitan Borough Council
Sian Murphy
sian.murphy@dudley.gov.uk
01384 812875
The reference code for this apprenticeship is VAC1000350480.
Apply now
Closes in 16 days (Thursday 27 November 2025)
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