Telesales Executive – Apprenticeship Recruitment & Employer Engagement

Phoenix4Training LLP

Dagenham (RM10 8QR)

Closes on Wednesday 31 December 2025

Posted on 14 November 2025

Print

Contents

Summary

Are you driven by targets and eager to succeed in a fast-paced sales environment? Join us as a Telesales Executive Apprentice, where you will be responsible for sourcing and engaging new employers to join our apprenticeship schemes - your sales career starts here!

Wage

£15,704 a year

Check minimum wage rates (opens in new tab)

£15,704 + Commission

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 9am - 5pm. Hybrid (Office-based in Essex with remote flexibility).

35 hours a week

Start date

Thursday 1 January 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities

  • Outbound telesales to promote apprenticeship opportunities to potential learners and employers.
  • Generate and qualify leads through cold calling, warm follow-ups, and CRM outreach.
  • Engage employers to understand their workforce needs and promote suitable apprenticeship solutions.
  • Book appointments for the business development team and support learner onboarding.
  • Maintain accurate records of calls, leads, and conversions using CRM systems.
  • Meet and exceed KPIs related to call volumes, lead generation, and conversions.
  • Collaborate with internal teams to ensure smooth learner enrolment and employer onboarding.

Where you'll work

335-351 Rainham Road South
Dagenham
RM10 8QR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PHOENIX4TRAINING LLP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Phoenix4Training -The Hubb, Business Centre, 335-351 Rainham Road South, Dagenham, RM10 8QR.

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade Minimum (or equivalent))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Initiative
  • Patience

Other requirements

• Sales or customer service qualifications are advantageous. • Apprenticeship experience (as a learner or recruiter) is a plus.

About this employer

Phoenix4Training is a leading training provider that specialises in the delivery of apprenticeships. This is a great opportunity for you to join a growing national training provider, one which is relentless in delivering a quality education and experience to all of our students. Phoenix4Training also champions our staff and truly believes that a supportive and inclusive working environment is key to the company's, yours and our students' success. At Phoenix4Training, we are committed to creating a welcoming and approachable environment where everyone feels empowered to learn and grow. Through our hallmarks of sharing and caring, we strive to foster a culture of collaboration and support, inviting others to join us on our journey. Our mission is to build a better tomorrow by providing learning opportunities today, ensuring that each interaction leaves a positive impact and contributes to the collective betterment of our community.

https://phoenix4training.com/ (opens in new tab)

After this apprenticeship

Ask a question

The contact for this apprenticeship is:

PHOENIX4TRAINING LLP

The reference code for this apprenticeship is VAC1000350372.

Apply now

Closes on Wednesday 31 December 2025

Sign in with your GOV.UK One Login to apply.