Level 2 Credit Control Apprenticeship
GREYDOOR PUBLISHING LIMITED
BLACKPOOL (FY4 2RH)
Closes on Monday 15 December 2025
Posted on 7 November 2025
Contents
Summary
Join us, and you’ll be part of a forward-thinking publishing business where people are free to grow. In a workplace where respect, team spirit, customer focus, and commitment to the environment are real values – not just words on a page. As part of our dedicated team, you’ll play an important part in the essential work we are doing.
- Wage
-
£15,015 a year
- Training course
- Credit controller and collector (level 2)
- Hours
-
Monday to Friday 9am to 5pm with 2 days a week starting at either 10am or 11am and finishing at either 7pm or 8pm
35 hours a week
- Start date
-
Saturday 10 January 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Manage accounts receivable and ensure timely collection of payments from clients
- Perform account analysis and reconciliation to maintain accurate financial records
- Collaborate with other departments to resolve payment discrepancies and improve cash management processes
- Maintain the general ledger, ensuring accurate recording of all transactions related to accounts receivable
- Utilise accounting software such as Xero for efficient financial management
- Provide ad hoc support where needed
Where you'll work
UNIT 1
CALDER COURT
SHOREBURY POINT AMY JOHNSON
BLACKPOOL
FY4 2RH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NATIONAL UPSKILL LIMITED
Training course
Credit controller and collector (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Service delivery: Delivers excellent service to customers using the organisation’s systems and processes; contributes to individual and team objectives, in line with the employer’s policy; works in a way which reflects organisational values and complies with standards and regulatory requirements; carries out a range of tasks which may include credit application processing, cash allocation and reconciliation; proactive contact with customers to collect outstanding balances, debt; maintaining accurate records of communications, actions; straight-forward dispute resolution; and recommending write offs.
- Work planning: Organises their own accounts, completing tasks to required deadlines. Tracks individual customer accounts where necessary. Takes ownership through to completion, escalating when required, e.g. potential debt risk.
- Teamwork: Consistently supports colleagues and collaborates to achieve results. Builds and maintains good working relationships within teams and with other business areas where necessary. Aware of own role in the team and the impact on others.
- Communication and relationship building: Communicates effectively with customers and colleagues, using sound interpersonal skills, a range of media and appropriate language, e.g. phone, email, SMS, letter and face-to-face. Builds good relationships with customers, recognising their relationship with and their importance to the organisation while dealing with a potentially difficult topic. Adapts their style to that of the customer and actively listens to understand their needs. Handles difficult and sensitive situations professionally when they occur, e.g. regarding overdue accounts, working to support and retain a positive relationship with the customer.
- Negotiation and decision making: Works with customers to identify mutually acceptable solutions to credit issues, within organisational guidelines. Takes ownership through to resolution, escalating where necessary.
- Continuous improvement: Identifies opportunities to improve work practices and successfully implements changes that are required.
- Personal development: Seeks feedback and acts on it to improve their performance. Builds their own capability through ownership of their own development, working with their manager. Keeps up to date with relevant changes.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
About this employer
At Greydoor Publishing, we specialize in creating high-end, visually stunning magazines that grace the rooms of luxury hotels, real estate offices, and other premium locations. Our publications are more than just magazines—they’re a gateway to exclusive audiences, offering unparalleled exposure for advertisers who want to reach affluent clientele. We work with leading real estate companies like Sotheby’s International Realty and The Oppenheim Group (as seen on TV's “Selling Sunset”), as well as some of the most iconic hotels in the world. You can see examples of our beautiful magazines on our website at greydoorpublishing.com
After this apprenticeship
Upon successful completion of the level 2 credit control apprenticeship, you will have gained a national qualification which is recognised throughout the industry, and this may, where available, lead to a full-time permanent position within the company.
Option to complete Level 2 Accountancy apprenticeship.
Ask a question
The contact for this apprenticeship is:
NATIONAL UPSKILL LIMITED
Helen Dewhirst
helen.dewhirst@nationalupskill.co.uk
The reference code for this apprenticeship is VAC1000350096.
Apply now
Closes on Monday 15 December 2025
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