Apprentice Customer Service Administrator

HEAVEY RF UK LTD

Cressex Business Park (HP12 3TD)

Closes in 17 days (Friday 12 December 2025 at 11:59pm)

Posted on 24 November 2025

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Summary

The Customer Service Administrator plays a crucial role in ensuring that the customer’s needs are met by overseeing any enquiries, RMAs, repairs, and service issues. They often serve as the first point of contact and support for customers, managing communications via email and telephone.

Wage

£14,918.80 to £24,126.96, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Performance Related Bonus

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday between 08.30am to 5.00pm.

38 hours a week

Start date

Monday 12 January 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Repairs Administration
  • Customer Communication
  • Troubleshooting & Escalation
  • SLA Monitoring
  • Hardware Configuration and Device Repair
  • Tracking Management
  • Order Processing and Management
  • Goods Receipt
  • System Updates
  • Inventory Management
  • Goods Receipt
  • System Updates
  • Inventory Management
  • Configuration Coordination
  • Despatch Documentation
  • Process Review
  • Process Improvement
  • Document Updates

 

Where you'll work

Unit 2
Lancaster Court
Coronation Road
Cressex Business Park
HP12 3TD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INTEC BUSINESS COLLEGES LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade 9 - 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

Other requirements

Full DBS and references will be carried out. Light manual lifting will be required.

About this employer

Timewise Systems has been delivering integrated systems to the supply chain for over 20 years. In this time, we have established a strong tradition of success and are happy to call many renowned global companies our customers. Founded in Ireland in 1999, we have evolved to become an international leader in our field. Timewise Systems now operates from three European locations – Dublin, London and Cork – and has a dedicated team of over 40 personnel supporting 350 customers and more than 120,000 managed assets, across 1,100 sites in 25 countries. As we have grown, our offering has become increasingly sophisticated. Moving from a supplier of system components to a true systems integration company, we have also transitioned from our original name of Heavey RF to Timewise Systems. This reinvigoration of our brand more accurately reflects our business today. By providing end-to-end solutions for warehouse and distribution environments, we help organisations to harness the power of time and to use it more efficiently across all their activities.

https://www.timewisesystems.com/ (opens in new tab)

Company benefits

Company Social Events. Company Pension Scheme after qualifying period. Company Life Assurance Scheme after qualifying period.

After this apprenticeship

The apprenticeship provides a strong foundation for long-term career growth with the opportunities to progress into roles within the company depending on expertise and skills achieved.

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

The reference code for this apprenticeship is VAC1000350005.

Apply now

Closes in 17 days (Friday 12 December 2025 at 11:59pm)

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