Technology Apprentice
RANDSTAD GROUP UK
Knutsford (WA16 8ZS)
Closes in 6 days (Thursday 13 November 2025 at 11:59pm)
Posted on 6 November 2025
Contents
Summary
As a Technology Apprentice, you’ll gain hands-on experience supporting colleagues across the company and keeping the internal tech running smoothly. You'll receive mentoring from experienced team members, earn a nationally recognised qualification, and start a long-term career in technology.
- Wage
-
£30,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday
9am to 5pm
37 hours 30 minutes a week
- Start date
-
Monday 1 December 2025
- Duration
-
1 year 6 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The apprentice will support the team with their day-to-day technology needs. No two days will be exactly the same, but the role typically involves:
- Diagnosis and Resolution: Diagnosing and resolving issues with Apple laptops, apps, logins, or devices
- Equipment Setup: Setting up new equipment and making sure everything's ready for new joiners
- System Management: Learning how to manage systems like Microsoft Entra, Google Workspace, Zoom, and Kandji
- Security Support: Supporting device security and access control
- Request Tracking: Keeping track of support requests to ensure everyone gets a great experience
- Process Improvement: Contributing to the improvement of internal IT processes as skills grow
- Professional Practices: Building an understanding of professional behaviours in IT, such as good documentation, clear communication, and secure working practices
Where you'll work
6 Booths Park
Chelford Road
Knutsford
WA16 8ZS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PARETO LAW LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Information Communications Technician Level 3 Apprenticeship Standard:
This apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for a successful IT career
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Logical
Other requirements
Full time office based.
About this employer
Our client is a software company specialising in web security tools used globally to help organisations secure their online systems. The company fosters a collaborative, learning-focused environment that values curiosity, kindness, and professional development, offering employees opportunities to build skills in IT and technology support.
Company benefits
Earn a nationally recognised qualification, hands-on experience, mentoring, and a supportive culture for growth, launching a long-term IT career, with the same pay, benefits, and environment as colleagues, including our collaborative office.
After this apprenticeship
- Foundation for a long-term IT or tech support career; opportunity for internal development and career advancement
Ask a question
The contact for this apprenticeship is:
PARETO LAW LIMITED
apprenticeships@randstad.co.uk
The reference code for this apprenticeship is VAC1000349995.
Apply now
Closes in 6 days (Thursday 13 November 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.