Junior Services Coordinator Apprentice

PURE GROUP SERVICES

Buckinghamshire (MK15 8HQ)

Closes in 17 days (Monday 24 November 2025 at 11:59pm)

Posted on 6 November 2025

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Summary

Launch your career as a Business Administration Apprentice! Support our Service Coordination team in planning jobs across Air Conditioning, Plumbing & Heating, and Property Services. Gain hands-on experience, a recognised qualification, and a clear path to progress into a Service Coordinator role.

• Wage:

  £15,704 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  Salary

• Training course: Business administrator (level 3)
• Hours: Monday – Friday 8am – 5pm.

  40 hours a week

• Start date:

  Monday 1 December 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

What You’ll Do:

• Answer and direct incoming phone calls and emails in a professional, friendly manner.  
• Schedule engineer visits and update job details in the CRM system.  
• Prepare and send job sheets to ensure smooth operations.  
• Assist with ordering parts and materials, working closely with senior team members.  
• Create simple quotes or estimates where appropriate. 
• Book deliveries and raise purchase orders to keep projects on track.  
• Maintain accurate records and help organise job files for easy access.  
• Build positive relationships with clients, suppliers, and colleagues by providing helpful updates and information. 
• Provide general administrative support to the Service Coordination team. 

Where you'll work

Technology House,
Michigan Drive
Milton Keynes
Buckinghamshire
MK15 8HQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MILTON KEYNES COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training with Milton Keynes College. Ongoing training, support and development with the employer.

Requirements

Essential qualifications

GCSE in:

• Maths (grade 9-4)
• English (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Clear communicator
• Polite & confident
• Willing to learn
• Organised & detail-focused
• MS Office skills
• willing to learn
• Positive attitude
• Flexible under pressure

Other requirements

This role offers extensive on-the-job training to support your career progression, alongside the opportunity to gain a recognised qualification while working. It requires strong attention to detail and organisational skills in a fast-paced environment, with varied tasks and plenty of team collaboration.

About this employer

For a Pure, clear and absolute solution to all your domestic and commercial needs. Over 20 years in delivering the best customer service through our five specialist divisions. As a full-service provider, we can provide wrap around installation and ongoing maintenance for your properties. Our teams are experts in Air Conditioning installation & maintenance, Plumbing & Heating, Property Care and Facilities Management.

After this apprenticeship

Progression into a Services Coordinator position and potential of other roles within the company.

Ask a question

The contact for this apprenticeship is:

MILTON KEYNES COLLEGE

The reference code for this apprenticeship is VAC1000349897.

Apply now

Closes in 17 days (Monday 24 November 2025 at 11:59pm)

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