Tribunals Assistant Apprentice (General Medical Council)
GENERAL MEDICAL COUNCIL
Manchester (M3 3AW)
Closes in 9 days (Sunday 16 November 2025 at 11:59pm)
Posted on 6 November 2025
Contents
Summary
St James Building, Manchester. Some travel to other locations may be required. We hold hearings both virtually and at our hearing centre in Manchester. This role will require regular home working alongside time spent in the hearing centre. Time spent in both locations will vary and can be from one day on average per week to several weeks at a time.
- Wage
-
£20,514 a year
- Training course
- Business administrator (level 3)
- Hours
-
Full time (Monday to Friday), flexible working options available. We will consider a range of flexible working options.
35 hours a week
- Start date
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Monday 5 January 2026
- Duration
-
1 year 6 months
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
To provide administrative support for the work of the Operations and Development section and to the medical practitioner’s tribunals and interim orders tribunals. Hearing and office-based support is arranged on a rota basis but primarily the role will be hearing based with occasional time spent supporting the wider office administration.
Time supporting hearings will involve several facets including setting up hearing links or hearing rooms in advance, welcoming parties to the hearing environment and making sure they have the equipment and access to systems that they need, document management (uploading and sharing documents) witness support (bringing /admitting witnesses to the hearing, swearing in of witnesses and assisting witnesses), updating our ‘hearing commentary’ system with key information and providing support to doctors during hearings.
Office based administrative support will involve preparing of documents from templates and guidance, processing documentation to be shared in advance of the hearing, supporting attendees to hearings by conducting test calls, updating systems and responding to telephone and email queries.
Main responsibilities
To assist with duties in connection with the running of hearings, including:
- Assisting with setting up and clearing hearing rooms.
- Sending out hearing links and other key prehearing documentation.
- Providing support to all parties attending hearings including practitioners and their representatives, GMC representatives, witnesses and the tribunal themselves.
- Assisting the tribunal clerk as required, including administrative tasks to ensure legal compliance and maintaining a log of the progress of the hearing (hearing commentary).
- Updating documents on IT equipment relating to the tribunal (handheld tablets) and operating other IT systems to allow the hearing to be recorded and accessed.
To support the administration of the Interim Orders Tribunals, including:
- The preparing of admin documentation
- The uploading of documentation to systems
- Dealing with internal and external queries
- To ensure hearing rooms are regularly checked, maintained in an orderly state with stationery replenished.
- To be responsible for dealing with enquires in writing and by telephone.
- To undertake the general administration of the Section, which will include filing, ordering stationery, checking and maintaining hearing rooms and other general administrative duties.
- Adopting business improvement principles into the team ethos and contributing to change programmes as they arise.
- In exceptional circumstances, work from locations other than our Manchester hearing centre and during weekends (this is very rare and on agreement).
- To understand and apply our safeguarding policy and processes for protecting children and adults at risk of harm (including knowing how to recognise, record and report safeguarding).
- To support the organisation’s sustainability aims and net zero plan where appropriate.
- Any other reasonable duties as may be assigned from time to time.
Where you'll work
3 Hardman Street
Manchester
M3 3AW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BPP PROFESSIONAL EDUCATION LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
More training information
BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Customer care skills
- Team working
- Courteous approach
- Strong ability to prioritise
- Ability to work with databases
- Excellent customer service
Other requirements
We have a wide range of benefits to help us attract and retain talented individuals like you: Annual leave – 30 days a year. You can also buy and sell annual leave (max. 5 days or pro-rata if for part-time). Defined contribution pension scheme – our workplace pension operated by Aviva and members receive a 15% employer contribution. If you wish to contribute, deductions are made from your monthly salary. Wellbeing – flexible working opportunities, life assurance cover, income protection cover, private medical insurance (taxable benefit) with Vitality Health, employee assistance programme, cycle to work scheme, eyesight tests, hybrid working arrangements for most roles. Learning and development – we offer courses, workshops, and online learning on a variety of topics from management to wellbeing. Other benefits – discounts scheme, season ticket loans. We provide staff with the latest laptop and headphones for office and homeworking, with the latest Microsoft 365 suite of tools, 24/7 technical support and full training on all software packages used for each role. If your application is successful, the following recommendations are given when working at home: Fibre broadband (BT Infinity, Virgin Superfibre or equivalent). If fibre broadband is not available in your area, we would suggest a connection providing a minimum of 8mb download and 2mb upload actual speed, not the ‘up to’ speed quoted by providers. These figures can be obtained from tools such as Speedtest. For optimum performance we recommend your workspace is placed close to your broadband router and directly connected via a cable rather than wireless or powerline technology.
About this employer
Thanks for your interest in working at the MPTS. The MPTS is part of the General Medical Council, or GMC as we’re often known, but is operationally separate. This job pack explains what you need to know to apply for this role. As well as the job description and person specification this pack includes information about: u some of the benefits of working for us u our values u working for us u our environmental impact u why diversity is important to us u support for you u our work as a Disability Confident employer
After this apprenticeship
The opportunity may offer a permanent role upon completion of the apprenticeship depending on performance and availability.
Ask a question
The contact for this apprenticeship is:
BPP PROFESSIONAL EDUCATION LIMITED
La'Kei Scott
la'KeiScott@bpp.com
01133500333
The reference code for this apprenticeship is VAC1000349809.
Apply now
Closes in 9 days (Sunday 16 November 2025 at 11:59pm)
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