Student Support Officer Apprentice
NCG LIVERPOOL LIMITED
Liverpool (L2 1TS)
Closes in 18 days (Sunday 7 December 2025 at 11:59pm)
Posted on 19 November 2025
Contents
Summary
To provide exceptional customer service and a friendly, professional welcome to students, staff and visitors. The Student Support Officer will ensure everyone is safe and that all enquiries, whether by phone, email or face-to-face, are dealt with in an appropriate and professional manner.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday (08:30 - 16:00, with 30-mins lunch break)
38 hours a week
- Start date
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Monday 8 December 2025
- Duration
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1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Ensure the health and safety of everyone entering the college
- Greet and welcome students and visitors and provide refreshments if required
- Answer incoming calls, directing them through the company and taking messages
- Provide information and answer queries from current students as well as walk-in students
- Produce letters for students
- Prepare notices, posters & updates for the noticeboards
- Prepare documents for the registration of new students
- Help students with Police registration procedures
- Enrol each student in college, making sure all appropriate documents and information are collected in a timely manner
- Input & update student data on to the CRM system
- Update student attendance records on a daily basis
- Assist with general administration duties
- Prepare student certificates
- Post current events and photographs on social media
- Report any maintenance to relevant departments
- Issue student cards
- Comply with UKVI and British Council requirements
- Maintain student files
- Assist students with general enquiries, including accommodation
- Deal with students’ complaints as per the company’s policy and escalate when necessary
- Participate in all mandatory training for Health and Safety and Safeguarding, as advised by the College policy and through the instruction of the appropriate line manager
- Comply with the induction process required either as a new member of staff or directly conducting induction training if required
- Support other colleagues in their induction and encourage engagement
- Monitor attendance daily, paying special attention to specific groups such as under aged students and other groups according to their sponsor’s demands
- Issue attendance/lateness warning letters according to the Attendance Policy
- Process official documents to authorise students’ absences according to the authorised absences policy
- Book students’ holidays in accordance with the college’s holiday policy
- Assist the Student Support Manager and the Finance Department chasing outstanding balances
- Carry out any other ad-hoc duties which may occur from time to time and are considered to be within the post holder’s capability
Where you'll work
Merchants Court 2-12
Lord Street
Liverpool
L2 1TS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WIRRAL METROPOLITAN COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Level 3 Business Administrator apprenticeship standard, including:
- Knowledge, Skills & Behaviours
- End-Point Assessment
Requirements
Essential qualifications
GCSE in:
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
About this employer
New College Group (NCG) provides English Language courses, exam preparation courses and a range of specialised courses for groups and individuals. With schools across the UK, we provide English Language education to international students. Through more than ten years of experience, we have developed a strong reputation for our high-quality teaching, friendly staff and modern facilities.
https://newcollegegroup.com/locations/liverpool/ (opens in new tab)
After this apprenticeship
Possibility of a full-time position upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
WIRRAL METROPOLITAN COLLEGE
The reference code for this apprenticeship is VAC1000349750.
Apply now
Closes in 18 days (Sunday 7 December 2025 at 11:59pm)
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