Level 3 Apprentice ICT Technician @ The Meadows School
Sandwell Metropolitan Borough Council
Oldbury, West Bromwich
Closes in 14 days (Wednesday 19 November 2025 at 11:59pm)
Posted on 5 November 2025
Contents
Summary
An excellent opportunity to work in the busy ICT department within The Meadows School as an ICT Technician Apprentice. This opportunity will provide real work experience, at the same time as gaining qualifications, and kickstart your career in ICT.
- Wage
-
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday - 30 hours per week. Shifts to be confirmed.
30 hours a week
- Start date
-
Friday 2 January 2026
- Duration
-
1 year 5 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a member of the school's IT support team, your main jobs and duties will consist of:
- Logging and troubleshooting staff IT issues.
- Dealing with enquiries from members of staff and parents (face to face, via the telephone, email, etc.).
- Offer appropriate IT troubleshooting, advice, and guidance through relevant training.
- Trained to ensure that all requests are logged appropriately, and workload is managed effectively.
- Ensure that priority setting and escalation procedures are applied effectively.
- Effective use of knowledge base and other systems to retrieve and update information accordingly.
- Working closely with the ICT support staff to ensure effective use of working week.
- Provide support to teaching staff and pupils during IT lessons.
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Dudley Road East, Oldbury, B69 3BU
- Connor Road, West Bromwich, B71 3DJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
QA LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
At the end you will gain a Level 3 Information Communications Technician apprenticeships standard. This will include any Functional Skills as appropriate. The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Workplace Professionalism and Equality and Diversity.
Requirements
Essential qualifications
GCSE in:
- English Language (grade Grade A*-C/9-4/L2 equivalent)
- Maths (grade Grade A*-C/9-4/L2 equivalent)
- one other subject outside of English Lang. & Maths (grade Grade A*-C/9-4/L2 equivalent)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Willingness to learn
- Reliable and trustworthy
- Self-motivated
- Positive and enthusiastic
- Able to follow instructions
- Maintain confidentiality
Other requirements
Working at a computer all day, answering high volumes of calls, expected to work in a professional manner representing the company at all times and required to multi-task. At times you will be required to support other staff members by supervising pupils during break and lunchtimes. Annual leave must be taken outside of term-time.
About this employer
Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.
After this apprenticeship
The post is offered on a fixed-term contract to cover the duration of the apprenticeship training. You will receive support and guidance to identify and apply for any further apprenticeships or internal jobs that you are suitably experienced and qualified for. Our 'Next Steps' workshop will help you to identify the skills that you have gained throughout your apprenticeship in order to update your CV and apply for any opportunities.
Ask a question
The contact for this apprenticeship is:
Sandwell Metropolitan Borough Council
Rich Nettleton
rich_nettleton@sandwell.gov.uk
The reference code for this apprenticeship is VAC1000349749.
Apply now
Closes in 14 days (Wednesday 19 November 2025 at 11:59pm)
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