Customer Service Apprentice

BELL4BUSINESS LTD

Hessle (HU13 0EG)

Closes in 18 days (Monday 24 November 2025 at 11:59pm)

Posted on 5 November 2025

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Summary

Are you ready to launch your career in a fast-paced, exciting environment with endless opportunities for growth? Join Bell4Business as a Customer Service Apprentice and gain hands-on experience in a professional environment.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service specialist (level 3)
Hours
Monday - Friday, shifts TBC.

30 hours a week

Start date

Tuesday 25 November 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answer incoming calls and handle customer enquiries in a professional and friendly manner.
  • Record and pass on accurate messages or enquiry details to the relevant team members.
  • Update customer records and maintain accurate information in internal systems.
  • Provide general administrative support to the team, such as responding to emails and managing calendars.

Where you'll work

Suite 6, Dunston House
Livingstone Road
Hessle
HU13 0EG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HULL BUSINESS TRAINING CENTRE LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

Level 3 Advanced Apprenticeship in Customer Service Specialist consisting of:

  • Level 3 Standard in Customer Service Specialist
  • Level 2 Functional Skills in Mathematics (if applicable)
  • Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. There will also be an end point assessment. 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

At Bell4Business, you’ll thrive in a friendly and supportive team that values collaboration and innovation. This is a chance to develop key skills and gain hands-on experience in a professional environment spanning multiple industries. Join their team for an exciting, fast-paced environment where every day brings new challenges and opportunities.

After this apprenticeship

  • After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education

Ask a question

The contact for this apprenticeship is:

HULL BUSINESS TRAINING CENTRE LIMITED

Mya Buckingham

mya@hullbusiness.co.uk

The reference code for this apprenticeship is VAC1000349699.

Apply now

Closes in 18 days (Monday 24 November 2025 at 11:59pm)

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