Customer Service Apprentice

FINANCE PLANNING SURVEYING SERVICES LTD

WEST SUSSEX (RH17 7QX)

Closes in 19 days (Monday 24 November 2025 at 11:59pm)

Posted on 4 November 2025

Print

Contents

Summary

This Customer Service Assistant role includes dealing with customer enquiries, arranging bookings and supporting the administration team. You will be a first point of contact of our business.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

It is anticipated that upon successful completion of the Apprenticeship, and assuming good performance, that a permanent position will be available with an increase in salary.

Training course
Customer service practitioner (level 2)
Hours
40 hours per week including 1 hour paid lunch break Days and hours: Monday-Friday, 9.00am- 5.00pm No weekends/evenings applicable

35 hours a week

Start date

Monday 5 January 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Customer Service Assistant

  • Dealing with enquiries over the telephone and by email
  • Allocating the enquiries as part of the booking team
  • Providing feedback to customers

As you train and develop in your role, you will gain a clear understanding the different types of valuations and surveys we can offer and explain those to our customers.

Qualities desired:

  • Outgoing, positive and enthusiastic team member
  • Computer literate, good telephone manner

Where you'll work

HURSTWOOD LANE
HAYWARDS HEATH
WEST SUSSEX
RH17 7QX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

REWARDS TRAINING RECRUITMENT CONSULTANCY LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

All training takes place during paid hours in the office location. Training will take place once per month with your assigned trainer, via Teams online

More training information

The training included:

  • Level 2 Customer Service Practitioner Standard
  • Functional skills Level 2 maths (if required)
  • Functional skills Level 2 English (if required)

Requirements

Desirable qualifications

GCSE in:

  • English Language (grade 4 or above)
  • Mathematics (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills

About this employer

We are residential surveying service provider offering RICS - Home Buyers Report/Help to Buy valuation/Home Condition Report/Probate valuation/ Building Survey services. We also offer Matrimonial Valuation and Independent valuation services.

https://fpsurveying.co.uk/ (opens in new tab)

Company benefits

Annual leave: 20 days, rising by 1 day per year of service to max 25 days.

After this apprenticeship

  • Once you have completed this apprenticeship, you may want to consider undertaking Level 3 Customer Service Specialist or Level 3 Business Administration apprenticeships

Ask a question

The contact for this apprenticeship is:

REWARDS TRAINING RECRUITMENT CONSULTANCY LIMITED

The reference code for this apprenticeship is VAC1000349514.

Apply now

Closes in 19 days (Monday 24 November 2025 at 11:59pm)

Sign in with your GOV.UK One Login to apply.